- Intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
- Prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
- Act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
- Identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.
- Delivering an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Handle and administer closed files as requested
- Filing and file housekeeping
- Understanding and processing of principle documents
- Maintain all filing and work areas in a tidy and orderly manner
- Collect file and documents from client areas and return files to shelves
- Sort, scan, rename, distribute incoming mail department fee earners
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Prioritise jobs and run them to meet customer requirements and deadlines
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and accurately input monthly forecast information
- Collect and complete any information required for billing or client charge back data
- Ensure that job requests are tracked on system properly before beginning new request
- Understand and comply with Practice Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
- Deal with court filings and ensure key dates are kept on the client system
- Dealing with client portals and supplier portals for documents (Land Registry, NHSR, Companies House etc)
- Extensive computer and data related tasks
- Usage of internal and external portals/systems
- Adding contacts to the clients database
- Deal with any customer enquires in a prompt and efficient manner
- Accept requests for work, notifying customers of estimated completion time as appropriate and in line with service level agreements
- Communicate with customers on job or deadlines issues
- Proofreading experience preferably in a legal environment preferred
- Intermediate knowledge of MS Word, Excel, and PowerPoint desired
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced, team environment
- Strong attention to detail with emphasis on accuracy and quality
- Ability to prioritize work to balance multiple projects and deadlines
- Must have good organizational skills
- Ability to handle sensitive and/or confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Excellent verbal and written communication skills.
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are requiredto create, maintain and enhance customer relationships
- Adopts the company values – Teamwork, Integrity, Passion and Success
- Demonstrable commitment to exceeding expectations and goals
- Exemplary customer service skills
- Excellent personal presentation and communication skills
- Has an energetic and positive approach
- Is innovative and can spot an improvement opportunity
- Has the ability to empathise and understand the customer's needs
- Has exceptional communication skills
- Appreciates and values each other's differences
- Always considers the best interests of the company, colleagues and customer
- Has a diligent work ethic
- 25 days holiday plus bank holidays
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Gym memberships
- Referral Scheme
-
Workflow Coordinator
3 weeks ago
Mitie Manchester, United Kingdom**Job Overview** · The Workflow Co-Ordinator will manage a complex workflow of a delivery task from cradle to grave. Using the latest software, co-ordinate the workflow of tasks across functional departments, identifying and solving blockages along the workflow route to achieve o ...
-
Document Production Workflow Coordinator
3 weeks ago
Wlliams Lea Manchester, United KingdomDocument Production Workflow Coordinator · Title: Document Production Workflow Coordinator · **Salary**: £27,000 per annum plus company benefits · Location: Windmill Green, 24 Mount Street, Manchester M2 3NX · Contract: Permanent, full time · Hours: 37.5 hours per week · Shifts: ...
-
Latham & Watkins LLP Manchester, United KingdomLatham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking a Global Document Production Workflow Coordinator to join our dynamic Document Services team in Manchester (remote). There are two options available for the working hours of this ...
-
Workflow Co-ordinator
2 weeks ago
Mitie Manchester, United Kingdom**Workflow Co-ordinator** · Wythenshawe, Manchester · - Full-time · We are recruiting a Workflow Coordinator to coordinate the workflow of tasks across functional departments. This will range from work from internal engineers within a mobile, static and dedicated arena, through t ...
-
Freelance Studio Sample Coordinator
3 weeks ago
Profile Creative Manchester, United KingdomThis role for Freelance Sample Coordinator is manchester based and on site · Paying £100 - £120 per day · You will need pervious experience in this role in order to be considered for the role of Freelance Sample Coordinator. · In the role of Sample Coordinator you will support th ...
-
Post Production Coordinator
3 weeks ago
seventy7 manchester Manchester, United Kingdom**Post Production Coordinator - Manchester** · We stand as a thriving integrated Creative Content agency, collaborating with clients ranging from innovative start-ups to globally renowned brands in the realms of fashion, retail, and lifestyle. We build relationships, create conte ...
-
Post Production Coordinator
1 week ago
Seventy7 Manchester, United Kingdom**About Us**: · We stand as a thriving integrated Creative Content agency, collaborating with clients ranging · from innovative start-ups to globally renowned brands in the realms of fashion, retail, and · lifestyle. We build relationships, create content, and deliver results tha ...
-
BIM Manager
2 weeks ago
Anderselite LTD Manchester, United Kingdom Full timeBIM MANAGER – MANCHESTER CITY CENTRE · Ideally seeking permanent candidates, open to contract staff as well: · This role would suit an individual with a strong architectural background and advanced expertise in BIM protocols and management. · Responsibilities include: · - Lead ...
-
Administrative Services Centre
3 weeks ago
Latham & Watkins LLP Manchester, United KingdomAbout Latham & Watkins: · Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with th ...
-
Post-production Coordinator
1 week ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
-
Office Manager
2 weeks ago
Search Consultancy Manchester, United KingdomOffice Manager · Up to £35,000 per annum · Monday - Friday · Manchester City Centre · Are you an Office Manager and looking for a fantastic opportunity within an established legal company based in a beautiful office in Manchester City Centre? · Role and Responsibilities include: ...
-
Post-production Coordinator
2 weeks ago
THG Manchester, United KingdomTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
-
Bim Coordinator
2 weeks ago
Conrad Consulting Manchester, United Kingdom**£32,000-£38,000 (Permanent)**: · **Manchester, North West**: · BIM Coordinator vacancy available with an international design studio in Manchester. We're looking for a superstar to join this thriving Architectural practice, read on for all the details. · It is predicted that th ...
-
Bim Coordinator
1 week ago
Conrad Consulting Manchester, United Kingdom**£32,000 - £40,000 per annum (Permanent)**: · **Manchester**: · BIM Coordinator vacancy available with an international design studio in Manchester. We're looking for a superstar to join this thriving Architectural practice, read on for all the details. · It is predicted that th ...
-
Interim Repairs Planner
2 weeks ago
Page Personnel Manchester, United KingdomInterim role on a long contract · - Competitive hourly rate · **About Our Client**: · Property and Housing - Interim Repairs Planner - Manchester · A large housing provider in the North West looking for an experienced repairs planner to come in on an interim basis. · Property and ...
-
Legal Pa/office Manager
2 weeks ago
G2 Legal Limited Manchester, United KingdomA leading Manchester City Centre law firm are currently looking to recruit an experienced Legal PA/Office Manager to join their Commercial Litigation team to provide PA support to the Head of Department and in managing the operational function of the department. · **The firm have ...
-
Senior Creative Coordinator
2 weeks ago
Club L London Manchester, United KingdomClub L London is the next-generation online retailer breaking the boundaries of what luxury fashion can be, delivering weekly drops featuring timeless and trend-oriented designs in sizes 4-20. From prom to occasion, am to pm, maternity, bridal and more, we conceptualise and craft ...
-
Lead Legal Secretary
2 weeks ago
Gleeson Recruitment Group Manchester, United Kingdom**Lead Legal Secretary** · **Manchester City Centre** · **Permanent, Full Time** · Gleeson Recruitment are have a super opportunity for a fantastic Lead Legal Secretary to support and collaborate with our clients construction team based in the heart of Manchester City Centre. Our ...
-
Laboratory Services Lims Project Coordinator
2 weeks ago
MAC Clinical Research Manchester, United KingdomThe LSLPC will enjoy the luxury of state of the art equipment, will need to be an enthusiastic individual who is open to the challenge of coming into a laboratory that is just about to attain accreditation. You'll need to be able to mould this position and build processes that wi ...
-
Office Manager
2 weeks ago
Clayton Recruitment Manchester, United KingdomThe Commercial Litigation Department is a very vibrant and inclusive team where every member is valued and recognised for their contribution. · Key Responsibilities will include: · - Coordinate meetings to including room bookings, diary management, preparing agendas and reporting ...
Document Production Workflow Coordinator - Manchester, United Kingdom - Intelligent Office
Description
Document Production Workflow Coordinator
Title : Document Production Workflow Coordinator
Salary : £27,000 per annum plus company benefits
Location : Windmill Green, 24 Mount Street, Manchester M2 3NX
Contract : Permanent, full time
Hours : 37.5 hours per week
Shifts : Monday through Friday 9am-5:30pm
Break : 1 hour lunch, unpaid
Work model : Fully onsite
Williams Lea seeks a Document Production Workflow Coordinator to join our team
Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide.
Purpose of role
The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.
The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may be required to train team members, and is also responsible for the day-to-day coordination of workflow within a shift or site.
The ideal candidate will have experience in legal administration and Microsoft Office; with special consideration for those knowledgeable in document management including house styling and formatting.
Key responsibilities
Key Competencies
Personal Attributes
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .