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    Reception Assistant - Chelmsford, Essex, United Kingdom - Your

    Your
    Your Chelmsford, Essex, United Kingdom

    6 days ago

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    Description
    Reception Assistant - Coroner's Service
    Fixed Term, Full Time
    Please note that this is a fixed term contract opportunity for a period of 2 years.

    Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus and service and delivery.

    Reception Assistants will work within a team, operating as the initial point of contact for all visitors, internal and external customers, and staff.

    The role requires experience of working with in a similar customer orientated environment, familiarity with general office practices and procedures and the ability to build good working relationships, both internal and external.

    Responsible for maintaining a high standard of customer care, dealing with routine enquiries, managing court room bookings and greeting and booking in visitors, jury members, witnesses, and legal teams.

    Deliver duties in accordance with work schedules and plans, to ensure that adequate cover for the reception area is maintained at all times.

    Participate in monitoring and evaluation of the performance of the Coroners Service Reception.
    Responsible for being the first point of contact for visitors, bereaved families, witnesses, jurors, coroners, and legal teams.
    Specific individual and shared targets and objectives are defined annually within the performance management framework.
    Educated to RQF level 2 (GCSE) and a Level 2 Customer Service qualification, or equivalent by experience.
    Experience of working with in a similar customer orientated environment and familiarity with general office practices and procedures.
    Experience of delivering high quality customer care
    Ability to carry out a variety of administrative support maintaining confidentiality.
    Knowledge of IT software packages, including the Microsoft Office suite of programs
    Climate, Environment and Customer Services
    Essex County Council is proud to be a Disability Confident Leader. Please apply via the Working for Essex website.

    As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service.

    The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.

    For further information on the DBS update service please go to

    Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

    If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

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