Jobs
>
Gloucester

    Client Services Manager - Gloucester, United Kingdom - Home Group

    Home Group
    Home Group Gloucester, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Description

    This is your chance

    to unleash the potential in our colleagues, delivering excellent outcomes for our customers

    Typical day as a Client Service Manager

  • Leading our team of support workers and coordinators, you'll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.
  • You'll coach your team and manage individual and team performance.
  • You'll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
  • You'll promote the service, ensuring that it's visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
  • You'll ensure the quality of the service evidenced by key performance indicators (KPIs) and customer satisfaction surveys, and empowering customers and colleagues alike.

    • Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Places to Work in the UK

    You have

  • Great people skills, ability to communicate and understand where people are in their life.
  • The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
  • Ideally, you'll have experience of leading a team or taking a lead role on a project, and have the knack for empowering and developing others.
  • Experience of delivering support in a housing or care environment.
  • To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage

    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

    Our team

    You'll join Michelle White who will be your manager and you'll work alongside Rea Deacon who will manage the Adult ABS Service in Cheltenham and another new Client Service Manager who will manage the Yong People's Service. We're super passionate about what we do

    Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

    Job details

  • Flexible working hours - we're open to agreeing a work pattern with you).
  • Your team will work shifts on a rota from 8am-8pm 7 days a week. You'll be able to take on on call shifts if you would like to, but this is not compulsory. You'll manage your own diary.
  • You'll need to work flexibly from different properties in the service to ensure colleagues and customers are well supported.
  • You'll spend the majority of your time working in the service; however you may choose to work from home occasionally in order to focus on a task or project.
  • You will need to be able to use technology for communicating with your team and stakeholders, for reviewing and recording information and for monitoring performance against KPIs.
  • You'll need an Enhanced DBS check done and we pay for that.

    • A place where you belong

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

    What's in it for you?

  • 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us
  • Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
  • Explore our benefits in detail on our website.

    • Find out more

    Click

  • Mainstay Facilities

    Service Manager

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Mainstay Facilities Gloucester, United Kingdom Full time

    Facilities Manager · Gloucester · £44,500 · Mainstay have an exciting opportunity for a Facilities Manager to work for a leading Facilities Service Provider. The ideal candidate will have previous experience managing large or multiple sites with a hard service background. The rol ...

  • Professional Technical Ltd

    Lift Service Manager

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Professional Technical Ltd Gloucester, United Kingdom Full time

    An independent and rapidly growing lift engineering company are currently seeking a Service and Repairs Manager to support them through their current exciting growth period. They offer an attractive financial package and an opportunity to grow and develop your career. This is a g ...

  • Chandlers (Farm Equipment) Ltd

    Service Manager

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Chandlers (Farm Equipment) Ltd Worcester, United Kingdom Full time

    Agricultural Service Manager · About us · Chandlers (Farm Equipment) Ltd has been servicing the needs of the agricultural, vehicle and groundscare industries for over 85 years and are one of the largest AGCO dealers in the UK, supplying new machines and aftersales for Massey Ferg ...

  • Kemp Recruitment

    Service Manager

    Found in: Talent UK C2 - 2 days ago

    Kemp Recruitment Gloucester, United Kingdom Full time

    Service Manager · Job role: Service Manager · Location: Gloucester · Days: Monday – Friday · Money: £38,000 - £60,000 · Benefits: Company car · My client, a large vehicle dealership group is looking for an experienced Service Manager for their dealership in Gloucester. Your ...

  • Hft

    Service Manager/Deputy Manager

    Found in: Jooble UK O C2 - 3 days ago

    Hft Gloucester, Gloucestershire, United Kingdom

    Deputy Service Manager - Stroud · Discipline : Care and Support · Permanent · Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible? · As a Deputy Service Manager at Hft youll be supporting adul ...

  • Verto People

    Sales Engineer

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Verto People Gloucester, United Kingdom Full time

    Area Sales Manager / Sales Engineer / Business Development Manager required to join a leading Manufacturer of industrial filtration products and services that is growing rapidly. This is a fantastic opportunity to work with an exciting manufacturer of highly technical filtration ...

  • JLH Talent Solutions

    Insurance Team Leader

    Found in: SonicJobs Direct Apply UK - 4 days ago

    JLH Talent Solutions Gloucester, United Kingdom Full time

    Well established and respected local business · Starting salary of £39,000 · Annual bonus of up to 10% · JLH Talent Solutions are recruiting for an experienced and highly organized Team Leader to join our clients small and friendly team. This role will be support the effective ru ...

  • Guinness Partnership

    Housing Customer Liaison Officer

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Guinness Partnership Gloucester, United Kingdom

    About the role · We have an exciting part time opportunity for a Housing Customer Liaison Officer to be based covering Gloucestershire and surrounding areas, a full UK driving licence is essential. This position is being offered on a permanent basis and part time hours, you will ...

  • DJJ Healthcare Limited

    Team Leader Care

    Found in: SonicJobs Direct Apply UK - 3 days ago

    DJJ Healthcare Limited Gloucester, United Kingdom Full time

    As the Team Leader of a Short Stay Service provided CYP, you will play a crucial role in supporting the Manager and Director in efficiently co-managing the short stay services. This is a physically and mentally demanding role that will challenge and reward you. · You will oversee ...

  • Heels & Brogues Group Limited

    Field Service Engineer

    Found in: SonicJobs Direct Apply UK - 15 hours ago

    Heels & Brogues Group Limited Gloucester, United Kingdom Full time

    Heels & Brogues Recruitment are working with one of our top clients to expand the Coffee Field Service Engineer team. · Job Title: Field Service Engineer · Salary: From £32,000 plus an annual bonus of 5% · Location: Gloucester · Benefits for the Field Service Engineer: · Private ...

  • Framatome Limited

    Account Manager

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Framatome Limited Gloucester, United Kingdom Full time

    Framatome are the PWR original equipment manufacturer of 92 nuclear power plants across the globe and we provide services to over 350 nuclear plant worldwide. Our teams have been involved in developing safe, competitive, clean, low-carbon energy by designing nuclear power plants; ...

  • Perpetual Engineering

    Depot/Field Engineer

    Found in: SonicJobs Direct Apply UK - 5 days ago

    Perpetual Engineering Gloucester, United Kingdom Full time

    Job Title: Depot/Field Engineer · Location: Gloucestershire · Hours: 40 per week · Our client a global leading manufacturer of innovative cutting-edge technology are looking for a hands-on Depot/Field Engineer to join their rentals division. You will become a specialist in pro ...

  • Anderson Recruitment

    Part Time Projects and Events Manager

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Anderson Recruitment Gloucester, United Kingdom Part time

    Our ever-growing client and are looking for a forward thinking and personable individual to join their Operations team. You will work within their bright and spacious offices in Gloucester on a Maternity Cover contract with a likely duration of 10 months. · Reporting to the Oper ...

  • Rise Technical Recruitment Limited

    Field Service Engineer

    Found in: SonicJobs Direct Apply UK - 2 days ago

    Rise Technical Recruitment Limited Gloucester, United Kingdom Full time

    Field Service Engineer · Gloucester/Cheltenham & surrounding areas: Cardiff, Newport, Worcester, Brockworth, Stroud, Bristol, Cirencester · £35,000 - £38,000 + Van & Fuelcard + Bonus + Private Medical + Training + Excellent Company Benefits · Are you a Service or Maintenance Engi ...

  • Universal Business Team

    Business Development Manager

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Universal Business Team Gloucester, United Kingdom Full time

    We are currently seeking a Business Development Manager to join a well-established, family-run SME based in Gloucester. Your role will be to promote the brand and product portfolio with emphasis on gaining market share with the building services sector in supplying heat pumps to ...

  • Bennett and Game Recruitment LTD

    Contracts Manager

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Bennett and Game Recruitment LTD Gloucester, United Kingdom Full time

    Our client, an interiors fit out and refurbishment specialist, based in Gloucester, are currently seeking an experienced Contracts Manager / Project Manager due to continued growth. The successful individual will have experience working on fit out projects ideally in the retail, ...

  • JAM Recruitment Ltd

    Engineering Manager

    Found in: SonicJobs Direct Apply UK - 2 days ago

    JAM Recruitment Ltd Gloucester, United Kingdom Full time

    Do you have extensive experience managing technical software or hardware engineering projects? Are you interested in technical leadership of engineering solutions within the Cyber Defence sector? If so, the following permanent role may be right for you... · My client is a market ...

  • CBSbutler Holdings Limited

    Systems Engineer

    Found in: SonicJobs Direct Apply UK - 4 days ago

    CBSbutler Holdings Limited Gloucester, United Kingdom Full time

    Systems Engineer - Gloucester - Hybrid · Based in Gloucester (Remote working available) · £45,000 - £50,000 per annum + 6% bonus · Must be eligible for Security Clearance · Your role will be to deliver a broad range of complex and challenging technical programmes within a dynamic ...

  • Cora Partners

    Domestic Couple

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Cora Partners Gloucester, United Kingdom Full time

    Live-in Domestic CouplePrivate EstateLocation | GloucestershireSalary | Up to £70,000 (combined) · Overview · We are seeking a dedicated and experienced Domestic Couple (Housekeeper and Gardener) to join a private estate located in Gloucestershire. The couple will be responsible ...

  • Bruton Knowles

    Senior Credit Controller

    Found in: SonicJobs Direct Apply UK - 4 days ago

    Bruton Knowles Gloucester, United Kingdom Full time

    Job Title: Senior Credit Controller · Location: Gloucester, Gloucestershire. · Salary: Competitive · Job Type: Full Time · Bruton Knowles are recruiting for a Senior Credit Controller, who will be responsible for overseeing the credit control function within our organisation. Thi ...