-
IT Support Engineer
3 weeks ago
ITECCO London, United Kingdom**Role: IT Support Engineer** · **Location: North London / Hybrid working** · **Salary: up to £34,000 DOE + bonus** · My multi-award-winning client in the Architectural sector which holds sustainability at the heart of their designs, is looking for an experienced IT Support Engin ...
-
IT Support Engineer
3 weeks ago
ITECCO London, United Kingdom**Job Title**: IT Support Engineer - 2nd Line Support · **Location**: London · **Salary**: £30,000 - £35,000 + Healthcare, Car Allowance, Paid Certifications · - Provide 2nd line technical support to customers, with a focus on excellent customer service · - Monitor and maintain t ...
-
IT Support Engineer
3 weeks ago
Edison Hill Search London, United Kingdom2nd Line IT Support Engineer - East London, Canary Wharf · We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands. · You will be a part of a dynamic team and gain exposure to varied clients across multiple sec ...
-
IT Support Engineer
4 weeks ago
Bridge Partners London, United Kingdom**Location**: Cambridge & London · **Contract**: Full time, Permanent · **Salary**: £30-40K · Do you enjoy providing high quality IT support to businesses but prefer working face-to-face? Are you looking for a role that can grow and develop with your abilities? You will be an imp ...
-
Support Engineer
3 weeks ago
Nigel Frank International London, United KingdomSupport Engineer (Dynamics NAV/D365 BC, SQL/SQL Server, Transform), Fully home based role UK wide, £38, % bonus, 2 · nd · line support · A global provider of education software are looking for a Support Engineer to join their UK support team to support their EMEA customers and in ...
-
Support Engineer
3 weeks ago
Computappoint London, United Kingdom**_Support Engineer _| Permanant | London | Hybrid | Up to £45,000** · - Windows | Infrastructure | PAAS | iPaas | SQL | Kofax | Java | Javascript | PHP_ · This role is hybrid with an onsite expectancy of 2/3 days a week onsite in **Teddington** · **The types of projects that wil ...
-
IT Support Engineer
3 weeks ago
ITECCO London, United KingdomKey Responsibilities: · - Provide technical support in a mixed Mac and Windows environment · - Handle support tickets and escalate where necessary · - Check server logs and backups · - Run the server and OS updates · - End user training · Technical Skills Required: · - Experience ...
-
Support Engineer
3 weeks ago
Park Lane Recruitment Ltd London, United Kingdom* Germany · - ON-SITE WORK · - Task-based recruitment process · Support Engineer in Berlin, Germany · - Location: Berlin, Germany · - Position: full-time, no remote or freelancer work · - Number of vacancies: 2 open positions · - Salary: € gross per year, or more (depending on ex ...
-
IT Support Engineer
3 weeks ago
May & Stephens London, United KingdomOur client, a global IT services provider is seeking IT Support Engineers to join its Docklands based office. · These are permanent roles, working Monday to Friday, 9am - 5.30pm. · As IT Support Engineer, you will support with a range of technical tasks, as well as helping to del ...
-
IT Support Engineer
2 weeks ago
Red King Resourcing London, United Kingdom**Onsite Desktop Support Engineer** · Our well established client is looking for a immediatley available Desktop Support Engineer on an initial 3 to 6 month contract with potential to extend. · This role does fall inside IR35. · **Key skills** · - Office 365 · - Strong verbal and ...
-
IT Support Engineer
2 weeks ago
Nigel Frank International London, United Kingdom**IT Support Engineer** · There has never been a better time to join on of our most respected clients, a global holding and management company based in London, as they are looking for an experience support engineer to get stuck in right away. They are one of the top 15 communicat ...
-
IT Support Engineer
2 weeks ago
Akton Recruitment Ltd London, United KingdomLocation: The shard - Bi-weekly travel to Northampton · **Salary**: Up to 40k · As a part your duties, you will work alongside the Head of Technology and support development and optimization of IT support framework as well as act as a 1st and (over time) 2nd line of technical sup ...
-
IT Support Engineer
3 weeks ago
Allegiance Technology London, United KingdomIT Support Engineer · Shepherds Bush, London · Up to £32,000 DOE · I am working with a well-established multi-Academy trust who have been operating for over 17 years, they provide support to many schools in London. They are now looking to bolster their IT team further with an add ...
-
IT Support Engineer
2 weeks ago
Recruit Wealth Camden, United KingdomOur national Financial Planning and Investment Management client is currently going through rapid expansion, being on course to become one of the leading, prominent brands in Financial Services. · Their aim is to deliver sophisticated financial planning and investment management ...
-
IT Support Engineer
2 weeks ago
Investigo London, United KingdomWe are looking for a bright and hardworking individual who is keen to be part of a fast-paced, entrepreneurial environment. Investigo is growing and with it we are looking for someone to assist our IT support team to the next level. There is a huge opportunityfor the right person ...
-
IT Support Engineer
2 weeks ago
Roc Search Limited Southwark, United KingdomAn NHS client of mine is looking for 2 IT Support Engineers to join their team, on an initial 3 month contract. · The role is paying £155 per day INSIDE IR35. · The role is 100% on site, in South West London. · The role is 1st and 2nd line IT Support. ...
-
IT Support Field Engineer
3 weeks ago
CST Ltd London, United Kingdom**Job Title**: IT Support Field Engineer · **Location**: West London, Bucks and Berks · **Salary**:Competitive · **Job Type**: Permanent, Full time · CST Ltd provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. We have built ...
-
Desktop Support Engineer
3 weeks ago
BCT Resourcing London, United Kingdom**Position: Desktop Support Engineer** · **Location: Remote** · **Salary: £24,000- £28,000 + Bonus according to experience**Due to the organic business growth in recent years for one of our key client, they are looking to recruit a Desktop Support Engineer for their London office ...
-
Desktop Support Engineer
3 weeks ago
ITECCO London, United KingdomRole**:Desktop Support Engineer** · Location**:Victoria, West London** · Salary**:up to £32,000 DOE + fantastic benefits** · My multi-award-winning client in the private sector, is looking for an Application Support Engineer to join them permanently. You will be part of a team of ...
-
Support Engineer London
4 weeks ago
Appcastenterprise London, United Kingdom**Support Engineer** · **What we are made of** · Behind great solutions there are great people: our employees. We pride ourselves on being able to solve some of our customers' most complex problems. · Our people are what differentiate us, they are ingenious, innovative and dedica ...
Information Technology Support Engineer - United Kingdom - Sondrel
Description
The primary purpose of the IT Support Engineer role is to provide comprehensive assistance to end-users, maintain the stability of systems and infrastructure, and ensure adherence to security, governance, and compliance standards.
While primarily focused on the UK, this role is an integral part of a global team, collaborating across borders to address diverse technical challenges and contribute to Sondrel's overarching IT objectives.
What you will be doingTechnical Issue Resolution:
Respond to user inquiries, troubleshoot technical problems, and provide effective solutions for hardware, software, and network issues
Hardware and Software Maintenance:
Install, configure, and maintain hardware components and software applications, ensuring they are up-to-date and secure
User Training and Documentation:
Develop and deliver user training sessions, create, and update documentation for troubleshooting, FAQs, and knowledge base articles
Remote and On-Site Support:
Provide remote and on-site assistance for users, addressing issues through phone, email, and remote desktop tools. Flexibility to work outside of core hours where it is essential to conduct maintenance or provide critical support.
System Monitoring and Maintenance:
Use monitoring tools to proactively identify and address potential system issues and perform routine system maintenance tasks to optimise performance
Collaboration and Escalation:
Collaborate with other IT professionals to escalate and resolve complex technical problems, contributing to a cohesive and efficient IT support team
Locations/Travel:
Role is based in Theale (HQ) with a hybrid working arrangement (subject to need). Additional travel to Maidenhead (data centre) and Bristol (office) will be required to conduct routine work and maintenance.
QualificationsEssentialHND, HNC in Computer Studies or similarDesirableBS degree in Information Technology, Computer Science, or relevant fieldAdditional certification in Microsoft, Cisco or similar technologies would be advantageousLinux certification.
What you will bringEssentialExperience | 5+ years' experience in a similar role.Communication Skills | Excellent communication skills to convey technical information clearly to non-technical users and collaborate effectively within the IT team.
Customer Service Orientation | A customer-focused mindset with the ability to provide user support and ensure a positive support experience.
Organisational Skills | Effective organisational skills to manage tasks, prioritise issues, and handle multiple responsibilities concurrently.Adaptability | Ability to adapt to new technologies, tools, and evolving IT environments.
Technical Knowledge | Strong understanding of hardware, software, and network systems with the ability to troubleshoot and resolve technical issues.
Problem-Solving Skills | Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.DesirableFreshservice or similar (agent/admin)Salesforce (admin/development)Microsoft Entra / 365 (admin)Crowdstrike or similar endpoint (admin, analysis, investigate/response) Qumulo or other data storage platformFlexLM (EDA licence management) Atlassian JIRA (admin) Proofpoint or similar (admin)Who you areAble to build trust through open and transparent communication.
Reliable and dedicated to deliver on promises and commitments.Ability to work under pressure with solid organisational and creative problem-solving skills.
Positive mindset, demonstrates Sondrel behaviours and embraces and promotes Sondrel culture.
Self-organisation and ability to respond to changing priorities quickly with excellent time management skills.
Team player with the ability to guide and mentor more junior team members.
Self-motivated and able to work under own initiative with excellent attention to detail.
Passionate and committed to delivering a high standard of work.
Resilient and always finds a way to succeed.
Where you will workWe have offices in both Theale and Bristol.
Our Headquarters is based in Theale where you will be located around plenty of country pubs in the area, golf courses, fishing lakes, good cycle and walking routes.
Our Bristol office is modern, open plan complex located by the intersection of the M4 and M5.Why SondrelAt Sondrel we are encouraged to think differently, take on innovate and challenging projects and we're trusted to make independent decisions to progress our own careers in the way that we want.
We pride ourselves on being specialists in what we do, collaborative in our approach and we're hugely passionate about driving the technology for SoC design.
We have teams across the globe which means there is opportunity for both domestic and international travel and the chance to network with some of the most highly skilled and knowledgeable engineers in the industry.
Sondrel allows you to enjoy your work by having an autonomous environment built on trust, dependability and integrity as well as having a hybrid work environment catered to individual needs.
As we continue to grow, we are looking for bright individuals who are proactive in what they do, enjoy a challenge and have a desire for continuous learning experiences because, at Sondrel, no two days are ever the same.
What you getCompetitive salaryDiscretionary Annual bonusPension schemePrivate Medical25 days annual leave plus 8 statutory daysHybrid & flexible workingFree on-site car parkingInclusionSondrel are proud to be an equal opportunities employer.
We recruit people from varied backgrounds because it makes our team stronger, and we provide an inclusive workplace because growing in partnership is what makes our team great.
We do our best to provide fair opportunities to everyone and we want to hear what you need to grow with us.
