- Receives sales lead(s).
- Validates the lead and fills any missing information.
- Convert the lead to an opportunity.
- Run list of approvals for the client.
- Raises requisitions for parts and labour.
- Identify and raise quotes. Identify supplier, create opportunity in systems, Maximo, Salesforce.
- Develops strong relationship with operations to ensure the accuracy of information.
- Closes down the work order in Maximo, Salesforce.
- Completes works tracker and tick off from Insurance Tracker.
- Volume based role, customer calls and Quote Volume's
- Reporting.
- Note taking at meetings and repay info back to teams.
- Administrative tasks for site managers.
- Previous office-based sales experience is beneficial.
- Understanding of targets and managing sales funnels and results is desirable.
- Experience in managing quotes is desirable.
- The ability to influence and negotiate.
- Good customer service experience.
- Handling customer questions & inquiries.
- Can-do attitude and ambitious.
- Flexible working mindset.
- Good written and spoken English.
- Good IT skills. Including advanced Excel.
- Knowledge of SAP, Salesforce & Maximo is desirable.
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Service Desk Administrator
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Specialist Services Administrator - Colnbrook, Berkshire, United Kingdom - KONE
Description
We have an exciting job opportunity for a The Customer Service Specialist / Tender Repair Specialist to join our Heathrow Team in Colnbrook.
Purpose
The Customer Service Specialist/Tender Repair Specialist provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field.
The Customer Service Specialist-TRS may also specialize in an area of support, namely Public Tenders, Repair Tendering, Customer Reporting, PR/PO creation and Fleet Management, or 3rd Party Inspections.
You will mainly interact with salespersons, supervisors, field technicians, KONE Customer Care Organization and Shared Service Centres (SSC.)Specialized admin and support tasks:
Repair Tendering specialist activities
Skills and experience required:
Though based at our Heathrow office there will be some meetings held at our Barking or Clapham office.
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Quarterly Commission, Kone Discounts and Hybrid working after probation period
