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    Software Implementation and Training Executive - London, United Kingdom - LEWIS Communications GmbH

    LEWIS Communications GmbH
    LEWIS Communications GmbH London, United Kingdom

    3 weeks ago

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    Description

    TEAM LEWIS wishes to appoint an IT Executive who thrives on challenges and enjoys working with eclectic end users in a fast paced, changeable environment.

    This is a pivotal role in supporting the day-to-day IT efficiency and being on hand support to the UK team.

    We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Expanding client relationships into new markets or services. Making strategic acquisitions.

    TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRvoke Media, PR Daily, Bulldog, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.

    At the heart of the business is the TEAM LEWIS Foundation (TLF).

    A non-profit charitable entity, funded by TEAM LEWIS, the TLF makes grants to support individuals undertaking charitable activities and charitable organisations in achieving their goals.

    The TLF promotes social, cultural, economic and environmental innovation that benefits society. It aims to strengthen the bonds between the communications industry, businesses, governments and non-profits. Community charities are championed by TEAM LEWIS' employees, who volunteer their time and skills to maximise the grants' effectiveness.
    The IT Executive provides technical support to TEAM LEWIS employees, including desktop, audio/visual and mobile computing/devices support. Liaising with the global IT team to provide support cover and extra resource, as required. IT support
    Provide technical consultancy to users in local offices regarding AV and Presenting, printing options, Network Connectivity, and any other software package that may require special assistance
    Acts as senior escalation support when required
    Take ownership of regional onboarding and leaver processes to ensure that hardware is sourced, IT inductions provided and access terminated where necessary and all inline with security polices
    Troubleshoots networking issues
    Projects
    Works with the global IT team, when requested, to implement large scale IT projects and new office acquisitions
    Liaises with your line manager to provide support cover during periods of absence or intense project work
    Identifies areas of development that can be implemented in a future project, be it support, hardware, software or procedurally oriented
    Manage key supplier/contractor relationships, including service reviews/assessments and commercial aspects
    Escalates general IT requests to appropriate team members, acting as a first point of contact for enquiries
    Works closely with line manager to maximise own strengths, improve weaknesses and support individual and team career development
    Supports with the training of other TEAM LEWIS employees where relevant
    by attending taskforce meetings, regional and office meetings, training sessions, and by sitting with the non-IT teams
    Runs and supports training sessions, with a view to maximising opportunities to expand team skills
    Takes a proactive role in promoting the TEAM LEWIS brand, its work, identity and values
    Contributes and supports the continuous improvement of systems, practices and policies
    Working technical knowledge of basic networking, Mac OS X systems, current network hardware, protocols and standards
    Ability to present ideas in user-friendly language to non-technical employees and end users
    Strong knowledge of Mac OS, MS Office/MS 365 applications, Windows is a plus
    Ability to support and diagnose network issues
    Vice President, IT (US)
    Global IT Team
    UK Office Heads
    We strive to create an inclusive workplace that supports and celebrates our diversity.
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