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    Remote Support Engineer - Glasgow, United Kingdom - Scotsman

    Scotsman
    Scotsman Glasgow, United Kingdom

    4 days ago

    Default job background
    Description

    The Scotsman Group is Scotland's largest and most diverse hospitality groups, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

    We are looking for a recent technology graduate for the role of 1st Line Support Engineer to be a part of our IT Department.

    Holiday Purchase Scheme.
    ~ Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
    ~30% off of food and cinema tickets in all of our venues across Scotland.
    ~ Hotel and Apartment discounts.
    ~ Flexible working opportunities.
    ~ Cycle to Work Scheme
    ~ Career development through our Scotsman Steps training programme.

    You will have an understanding of first line support and be able to provide technical support over a range of technologies to all business users.

    Training will be provided.
    Candidates should be confident and friendly and able to engage with non-technical people to resolve IT issues.
    As well as supporting the operational side of the business you will work on various business enhancing projects.
    Candidates should have a strong interest in IT Support, resolving issues, and building working relationships with end users.
    Knowledge of network principles and general IT hardware is preferable.
    Manage and support the infrastructure, cyber security, hardware and software, desktops and servers and voice/data networks
    Work with the other Help Desk team members to ensure incident/problem management is completed effectively

    Networking basics:

    Device Management:
    Windows Operating Systems.
    Knowledge of Windows Server would be a plus.
    Windows 10+
    Office 365
    Basic networking, routing and switching and Wi-Fi
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