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Liverpool

    Community Housing Service Manager - Liverpool, United Kingdom - Homeless Link

    Homeless Link
    Homeless Link Liverpool, United Kingdom

    3 weeks ago

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    Description

    Job Title:
    Service Manager


    Responsible to:
    Head of Community Housing

    Responsible for:
    SHAP Team (4 x Support Practitioners and 3 x Night Practitioners)

    5 hrs per working as part of a rolling rota made up of earlies, lates and possible weekend shifts.

    34,955 and possibility of 5% on call allowance
    ~35 days annual leave including bank holidays per annum
    ~ Paid Medicash support
    ~ Birthday day off
    ~ Cycle To Work Scheme
    ~ Refer a Friend Scheme
    ~ Company Pension Scheme 4%
    ~ Funded Training Opportunities

    These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

    Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

    This service will provide support to vulnerable young people (age who are experiencing or are at risk of homelessness or rough sleeping with medium to high support needs. The support will be focused around facilitating recovery, self-development and preparing for independent living.

    The aim of the support is to ensure that young people are supported and empowered to make positive choices about their life and to develop the tools required to live a life free from homelessness.

    This role will be to support a Team whilst monitoring and allocating referrals and placements into the SHAP service.

    You will be the initial YMCA point of contact for SHAP and will be the point of contact between Housing options and support staff.

    You will work closely with stakeholders effectively managing referrals into accommodation preventing homelessness in the City.

    You will work collaboratively with move on accommodation to ensure that a permanent home is secured for those that enter our service.

    The post holder will be working shifts.

    initially, you will be expected to work 9-5 weekdays but this will change over time depending on the needs of the service and staff team.

    The service will offer 24-hour outreach support to enable us to respond and offer support and guidance.

    Your Outreach Team will be based within one of existing 24/7 services and will have the ability to visit throughout the night any SHAP home.

    This is in additional to the early evening, visiting support that they will provide. They will also provide telephone support, advice and call-out support if required
    Manage and allocate referrals into the service.
    Maintain excellent communication with YMCA Together Management team.

    Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that use the service.

    Identify any training needs within your team and address these alongside the L and D department.

    Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place.

    Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/annual leave.

    Build excellent links with all housing providers and partner agencies and feedback any learning around this to your team.

    To make recommendations to the Head of Community Housing on the development of the service which involve any financial commitments or alterations to service delivery
    Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request.
    Line Management and HR responsibilities

    Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service.

    Collate data on the performance of the service and team and make recommendations to the Head of community Housing to ensure the service achieves its KPI's
    Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned.
    Ensure the induction of new staff to the service.
    Working with Service Users
    Manage initial sign ups into service.
    Allocate service users to support staff ensuring that everyone receives the relevant support.
    Take on some case management when needed .
    To adhere to all risk management protocols.

    Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence, and working together to deliver high quality services.

    Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.

    Contribute to the organisations formulation of policy and procedures

    Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.

    Undertake own administrative services.
    Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services.
    Adhere to Protection from abuse policy.
    Observe and ensure compliance with the professional boundaries and data protection policy.
    They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice

    Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.

    Person Specification – Service Manager
    Qualification or working experience in homelessness, mental health, or offending.

    Recognised management or training related qualification

    Experience of working with supporting people with multiple and complex needs who have experienced a period of homelessness.
    Experience of delivering training
    Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
    A comprehensive working knowledge of the latest best practice in: Risk Assessments, Creative support planning, Welfare Reform, Human Resource Management, Supporting complex needs
    Knowledge of day services
    Manage referrals and allocations into the service.
    Develop a high-quality person-centred approach to support.
    Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
    Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages
    Develop and sustain sound working relationships with local people and local community groups.

    If you would like to apply not directly through the website, please email your completed application form to .

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