- Develop customer journey maps to document to full customer experience
- Be responsible for the end-to-end customer journey
- Identify key touch points in the customer lifecycle
- Create smarter customer friendly solutions to improve customer journey
- Implement continuous improvement initiatives based on feedback
- Previous experience working in Customer Journey Management is essential
- Be highly familiar with CRM tools and engagement technologies
- Ability to develop strong working relationships
- Excellent communication skills
- Highly analytical with strong organisational skills
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Head of Customer Journey Management
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Sainsbury's London, United Kingdom**Location** · - Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT · **Hours** · - Full-time · **Contract-Type** · - Permanent · **Salary** · - Competitive Plus Benefits · **Areas of business** · - Retail · **Closing date** · - 2024/ ...
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Customer Journey Programme Manager
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Clearwater People Solutions Ltd London, United KingdomWe have an opportunity for an experienced Customer Journey Programme Manager to be part of a fundamental transformation for our not for profit client. They are looking to transform their service offerings and how they engage with customers, third partiesand partners. · The role i ...
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Customer Journey Manager
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Customer Journey Manager
11 hours ago
Lloyds Banking Group London, United Kingdom PermanentEnd Date · Tuesday 04 June 2024 · Salary Range · £57,546 - £63,940 · We support flexible working - click here for more information on flexible working options · Flexible Working Options · Hybrid Working, Job Share · Job Description Summary · JOB TITLE: Customer Journey Manager - ...
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Customer Journey Manager
3 days ago
Lloyds Banking Group London, United Kingdom PermanentOur Mission · We're on a journey to build the bank of the future, and we need your help. We're continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you'll impact the lives of more than 26 mill ...
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Customer Journey Manager
1 day ago
Lloyds Banking Group London, United KingdomWe support agile working · Click here for more information on agile working options. Agile Working Options Agile Working Options · Hybrid Working Our Mission · We're on a journey to build the bank of the future, and we need your help. We're continuing our extensive data tran ...
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Customer Journey Manager
1 day ago
Workingmums London, United KingdomEnd Date · Friday 31 May 2024 · Salary Range · £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options · Hybrid Working Job Description Summary · * Job Description Our Mission We're on a journey to build the ...
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Customer Journey Manager
1 day ago
Lloyds Banking Group London, United Kingdom PermanentEnd Date · Friday 31 May 2024 · Salary Range · £0 - £0 · We support flexible working - click here for more information on flexible working options · Flexible Working Options · Hybrid Working · Job Description Summary · Job Description · Our Mission · We're on a journey to build ...
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Customer Journey Manager
2 days ago
Sainsbury's London, United Kingdom Full timeAs a Customer Journey Manager, you will play an important role in enhancing our overall customer experience by strategically managing and optimising the end-to-end customer journey; shaping how customers perceive and interact with Sainsbury's brands and channels. Working in partn ...
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Customer Journey Manager
2 days ago
Syncreon London, United KingdomThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · At DP World we are currently recruiting for a Customer Journey Manager - Europe. In this role you will be responsible for the development support, and customer engagement/acceptan ...
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Customer Journey Manager
2 days ago
Lloyds Banking Group London, United Kingdom Full timeDescription · Our Mission · We're on a journey to build the bank of the future, and we need your help. We're continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you'll impact the lives of m ...
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Supporter Journeys Project Manager
2 weeks ago
Centrepoint London, United KingdomJob Description · Contract: Full-Time, 12 Months FTC · Salary: £38,100– £44,550 per annum · Location: London Head Office - Aldgate · Closing Date: 6th May 2024 · Interviews will be held of w/c 13th May 2024 · Centrepoint, the UK's leading youth homelessness charity, is looking fo ...
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Supporter Journeys Project Manager
2 weeks ago
Centrepoint London, United KingdomContract: Full-Time, 12 Months FTCSalary: £38,100– £44,550 per annumLocation: London Head Office - AldgateClosing Date: 6th May 2024Interviews will be held of w/c 13th May 2024Centrepoint, the UK's leading youth homelessness charity, is looking for a Supporter Journeys Project Ma ...
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Website and Digital Customer Journey Manager
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Brand Recruitment England, United KingdomAre you a passionate and driven Marketer seeking an exciting new challenge? Fancy working for a globally renowned market leader? Then look no further... · Our industry-leading client is searching for an experienced Digital Marketer to join their award-winning team in their Berksh ...
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Talan London, United Kingdom Full timeCompany Description · For more than 20 years, Talan has been advising companies and administrations, supporting them, and implementing their transformation projects in the UK and abroad. With a presence on four continents and a headcount of 6000 consultants, our ambition is to r ...
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Supporter Journeys Project Manager
2 weeks ago
Centrepoint London Area, United KingdomContract: Full-Time, 12 Months FTC · Salary: £38,100– £44,550 per annum · Location: London Head Office - Aldgate · Closing Date: 6th May 2024 · Interviews will be held of w/c 13th May 2024 · Centrepoint, the UK's leading youth homelessness charity, is looking for a Supporter Jour ...
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Customer Experience Specialist
2 weeks ago
Match Digital London, United Kingdom**Customer Experience Journey Specialist (Ecommerce)** · **London** · **£59,000 - £69,000 + benefits** · **Flexible working (2 days in the office per week)** · **Our client** · Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy ...
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Customer Acquisition Specialist
2 weeks ago
Match Digital London, United Kingdom**Customer Acquisition Specialist** · **London** · **£59,000 - £69,000 + benefits** · **Flexible working (2 days in the office per week)** · **Our client** · Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the wor ...
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Customer Journey and Process Manager
1 week ago
BMW Group Farnborough, United Kingdom Part timeREAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE. · USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES. · It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the ext ...
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Transformation Customer Journey Planning
6 days ago
NatWest Group London, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
Customer Journey Manager - United Kingdom - Gibson Hollyhomes
Description
Customer Journey Manager
Leeds City Centre/Hybrid
40, ,000 DOE
My client are an international business who are market leaders in their field. They are looking for a Customer Journey Manager to join their team in Leeds. This is a brilliant opportunity to join a forward-thinking business, in a role with lots of autonomy and the opportunity for you to make a real impact.
The ideal candidate will have proven experience managing and improving the Customer Journey, be extremely analytical and a strategic thinker.
As a Customer Journey Manager your duties will include:
As a Customer Journey Manager you will have the following skills:
Customer Journey Manager Permanent Leeds City Centre 40, ,000
Due to the high volume of applications we receive we are unable to respond to all applications. By submitting your application you agree to accept our privacy policy which can be found on the Gibson Hollyhomes website
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