- Provide support to all process owners in the achievement of our Strategic Goals by championing and implementing process changes and utilising process management tools.
- Mapping of end-to-end customer journeys and key touchpoints from the customer perspective & associated processes, systems, KPI's etc so they can be included in all future project considerations.
- Continuous improvement of customer journeys with focus on defect identification & resolution across the customer journeys.
- Ensure our customer journeys are kept 'alive' within the business.
- Develop a governance framework for process and customer journey standards.
- Recognised qualification in process improvement.
- Degree level qualified - relevant degree or one which has critical thinking, analysis and financials within/at its core.
- Track record of successfully delivering business improvement and change in a financial services environment.
- Demonstrated ability to manage and influence teams and/or people at all levels of the organisation.
- Creativity and ability to think strategically, to look outside the normal boundaries
- Understands and can communicate the linkage between strategy and tactical execution.
- Strong knowledge of process management / improvement and quality assurance.
- Automotive Finance Industry exposure (desirable).
- Process Improvement Certification (e.g. Lean Six Sigma).
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Process and Controls Manager
4 days ago
Orka Financial Reading, United KingdomOur client is an acquisitive business who are expanding rapidly into Europe. They seek to hire a Process and Controls Manager into a newly created role. This position will support with the new integrations (many new acquisitions planned still this year andgoing into next), automa ...
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Process Engineering Manager
1 week ago
Techniche Global Ltd Croydon, United KingdomTechniche Global are supporting a large manufacturer to appoint a Process Engineering Manager to manage all aspects relating to production engineering and process improvement activities. You will take the lead to ensure the smooth and timely introductionof new product and process ...
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Process Engineering Manager
1 week ago
Techniche Global Ltd Croydon, United KingdomTechniche Global are supporting a large manufacturer to appoint a Process Engineering Manager to manage all aspects relating to production engineering and new product introduction and materials. You will take the lead to ensure the smooth and timely introductionof new product and ...
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Process & Accounting Governance Manager
2 days ago
Savant Recruitment Watford, United Kingdom**Process and Accounting Governance Manager | Watford | PE backed Retailer | £60,000-£70,000** · Process and Accounting Governance Manager job for a PE backed Retailer in Watford paying £60,000-£70,000 · **Your new company** · You'll be working for an ambitious, well established, ...
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Operational Risk Manager- Processing Risk
1 week ago
eFinancialCareers London, United KingdomJob Description · Citi is currently recruiting for a Vice President (Operational Risk Officer) professional for the Operational Risk Management Processing Risk Design Group with well-rounded knowledge and experience in Operational Risk Management, Lean or Lean Six Sigma methodolo ...
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ERP Implementation Manager
4 hours ago
Line Up Aviation Farnborough, United KingdomOn behalf of our client, we are looking for a ERP Implementation Manager to join them on a 9-month contract. As the ERP Implementation Manager you will actively participate & support various global finance process/controls improvement and financial systemstransformation projects ...
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Syneos Health Clinical Farnborough, United Kingdom**Description** · **Lead Project Specialist** · Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value i ...
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Administrator
1 week ago
Personnel Selection Farnborough, United KingdomWe repair, refurbish, sell and hire out equipment to customers across the UK and the Administrator role is a varied position covering all aspects of administration and co-ordination surrounding the purchasing of for parts for the repairs team, complete equipment for re sale and t ...
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Administrator
4 days ago
Personnel Selection Farnborough, United KingdomWe repair, refurbish, sell and hire out equipment to customers across the UK and the Administrator role is a varied position covering all aspects of administration and co-ordination surrounding the purchasing of for parts for the repairs team, complete equipmentfor re sale and th ...
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Pension Risk
4 days ago
eFinancialCareers Farnborough, United KingdomResponsibilities: · - Developing and taking ownership of the Risk Management Framework for all UK pensions schemes, oversight of governance and assurance plans to ensure an effective system of governance is in place · - Responsibility to ensure the Risk Management Framework addre ...
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Product Assurance Engineer
4 hours ago
Object 1 Solutions Ltd Farnborough, United Kingdom**Job Profile** · Working within multidisciplinary development teams you will; · - Ensure that engineering changes (ECRs) are controlled through change control boards (CCBs) · - Process non-conformance reports (NCRs) raised by engineering ensuring that root causes and corrective ...
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Part-time Credit Controller
3 days ago
Highpoint Recruitment Farnborough, United Kingdom Part time**Salary**:£27, £30,000.00pro rata (£ £15.38ph) · Great opportunity for an individual with 3-5 years credit control experience to join a rapidly growing SME with offices located at Farnborough Airport. The key function of this role is to manage the full credit control process, an ...
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Regional Service Manager
1 week ago
Jenrick Engineering Farnborough, United Kingdom Full timeAs the Regional Service Manager, you will play a pivotal role in leading our 24/7 service team in the London area. You will spearhead our efforts to provide emergency response, repairs, planned service visits, and project delivery activities. This role is integral to our mission ...
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Customer Experience Analyst
3 days ago
Index Recruitment Ltd Farnborough, United KingdomOur client is see an experienced Customer Experience Anlyst to join the team. This is initially a 3 month assignment with a view to being extended · The Escalations Advisor is responsible for accurately assessing, logging and allocating all incoming complaints in-line with associ ...
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Product Assurance Engineer
1 week ago
Yolk Recruitment Ltd Farnborough, United Kingdom**PRODUCT ASSURANCE ENGINEER - INSIDE IR35 - Up to £30 per hour - FARNBOROUGH - BPSS CLEARED OR WILLING TO UNDERGO - 6 MONTH** · Yolk Recruitment are recruiting for a Product Assurance Engineer on a 6 month contract working from Farnborough. · **Working within multidisciplinary d ...
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Accounts Payable Supervisor
1 week ago
Holden Jones Ltd Farnborough, United KingdomThis is a great opportunity to join an agile, and forward thinking organisation to oversee their accounts payable function. Reporting to the Financial Controller responsibilities will include the following: · Manage the AP Clerk · Process invoices with the AP clerk to ensure they ...
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Financial Controller
1 week ago
Howett Thorpe Farnborough, United Kingdom**Overview** · An interim Financial Controller is required for a period of up to 3 months to support an SME based in Farnborough. This position will be available immediately to support pending the interview process which will commence next week. · **Financial Controller · - About ...
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Senior Client Manager
1 week ago
Rayner Personnel Farnborough, United KingdomSenior Client Manager - Farnborough / Fleet area - £45K (OTE) · Are you and Estate Agent looking for an exciting new challenge in the Farnborough/Fleet area? · We're on the hunt for a top-notch Senior Client Manager who can take our clients' needs to the next level. · If you're a ...
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People Coordinator
1 day ago
Farnborough Airport Ltd Farnborough, United Kingdom**People Coordinator** · Farnborough Airport Limited (FAL) is the owner and operator of the UK's only dedicated business aviation airport. FAL handles approximately a third of London's business aviation traffic and is the largest in the UK. FAL owns and operates both the airport ...
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Audit Assistant Manager
1 day ago
Rutherford Briant Farnborough, United KingdomRutherford Briant Recruitment are currently recruiting for a great opportunity for a newly-qualified Auditor to jump straight into Management. This dynamic Top 20 firm located in Farnborough are looking for high-level Audit Senior's to join their businessas Assistant Manager's. · ...
Customer Journey and Process Manager - Farnborough, United Kingdom - BMW Group
Description
REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE.
USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.
It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you'd like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.
BMW Group Financial Services UK is looking for a Customer Journey and Process Manager. This role is based at the Summit ONE Campus in Farnborough.
Customer Journey and Process Manager
As the Customer Journey & Process Manager you will define mandatory local standards for process management, process modelling tools, methods and documentation in accordance with global framework.
WHAT AWAITS YOU:
You will be responsible for establishment of a local Business Process Management and Customer Journey capabilities to identify and lead initiatives that drive process efficiency and customer satisfaction across all aspects of the business.
What Should You Bring Along?
Desirable
Closing Date: 9th May 2024
At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer and for most roles, it could be possible to agree flexible hours, job share, compressed hours or part-time working hours and so please discuss your individual requirements as part of the application process so we can try to agree a suitable arrangement. [For this role, we also support a hybrid model which combines remote and office working.] #LI-Hybrid
In 2024 BMW Group Financial Services UK was recognised as a Top Employer. We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.
Successful candidates will be required to complete background screening checks and the offer of employment will be subject to results which we consider are satisfactory. Checks will include references, right to work, IT system Compliance Integrity Check (COIN), CV and relevant qualifications. Checks may also include criminal records, adverse financial (credit), directorships, address, internet research and/or driving licence. If you have any queries on any of these checks, please discuss with us and we will be happy to go through with you in more detail.
We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.
Customer Journey and Process Manager professionals in Farnborough
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Leena Folo
Supervisor
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Suyog Kajare
I have been working in the IT industry now for over 10 years. I have worked in various roles and am ...
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Ammar Naqvi
Chemical Engineering Graduate