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    Customer Care Associate - London, United Kingdom - Liberis Inc.

    Liberis Inc.
    Liberis Inc. London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Reporting to:
    Customer Operations Manager

    Location:
    London, United Kingdom (hybrid - 3 days per week office based)

    We've been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007.

    SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide.

    Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive.

    To best help small businesses, Liberis has built the leading global embedded finance platform.

    Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.

    We are making a genuine difference to your local pub, hairdresser and online retailer

    We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta, Munich and remotely.

    We are looking for talented and ambitious individuals to help us reshape business finance. We are a global team, handling complaints and reviewing feedback in each of the 12 regions we operate in.
    The Customer Feedback Team focuses on feedback and complaints received throughout the customer journey.

    In addition to handling all customer complaints, we also collate and respond to all customer feedback and share it with the rest of the business, acting as the voice of the customer to drive change and introduce improvements across the business.

    Handle complaints within set timeframes via phone or email by conducting thorough investigations and drafting professional responses.
    Keep detailed records of all complaints and customer feedback.
    Use Salesforce CRM and other software tools.

    You have experience handling complaints in an FCA regulated environment, and are a confident, capable, solution driven problem solver.

    You have a polite, approachable, friendly yet firm demeanour and can demonstrate that you can stay calm under pressure, which enables you to respond to customer complaints effectively whether on the phone, via email, online chat, or social media.

    You are motivated and keen to take ownership of complaints and expressions of dissatisfaction.
    Swedish, Finnish, German or Polish language capability is a plus.
    Your current salary (inclusive of bonus/commission).

    Your expected salary (inclusive of bonus/commission).

    Are you comfortable working from our London office 3-days a week?
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