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    Operations Change and Controls Manager, UKISA - London, United Kingdom - CHUBB

    CHUBB
    CHUBB London, United Kingdom

    Found in: Talent UK C2 - 6 days ago

    Default job background
    Regular - Full time
    Description

    If working with one of the largest commercial insurers in the world appeals, then we would love to hear from you

    The Change and Control Manager will be responsible for the management of Business Process and Quality activity either through dedicated individuals or through resources within the Field Ops team supporting projects in a role of Business Process and Quality analysts, ensuring that they support in discovery, solution design and Implementation of change and improvement.

    The Change and Controls Manager will support the Operations Manager across 2 core areas:

  • Implementation of Target Operating Model and adoption of technology and process changes; ensuring Ops is driving towards our strategic vision and in-year plans.
  • Quality monitoring and ensuring adherence to existing controls frameworks to ensure regulatory and internal compliance.

    • The role will report directly into the Operations Manager, and will have strong stakeholder alignment to the following areas:

  • Underwriting via UKI Head of Underwriting Transformation to ensure execution of aligned strategy across Ops and Underwriting
  • EMEA Director of Shared Services; to ensure re-engineering objectives are communicated and supported.
  • EMEA director of Field Services; to ensure the region adheres to standardised reporting frameworks and aligns to strategic field ops objectives.
  • EMEA Head of Transformation, to ensure alignment with technology and process evolution.

    • Key responsibilities:

    Management of Business Process and Quality Analysts:

  • Drive the output of the Analysts in line with the key responsibilities below.
  • Drive their engagement within the wider team, utilising their skills and increasing the abilities of our Operations community.
  • Develop personal understanding of Process and Data methodologies
  • Work with the 4 core areas of engagement to identify BA resource need on strategic projects
  • Ensure balance of skills across Data, Process and Technology and ensure dedicated individual and broader Field Ops team members personal development is addressed.

    • Strategic Change:

  • Drive the implementation of strategic change initiative as per the priorities set by the Operations Manager in relation to the Target Operating Model, process and technology changes
  • Work closely with the region UW stakeholder (as per the 4 core areas)as Operations representative .
  • Lead Transformation projects from Discovery through to Implementation.
  • Be able to articulate cost and benefit against each strategic project for Operation.

    • Bordereaux Management :

  • Provide management and oversight of our Bordereaux management processes including review for operational efficiency. Ensure bordereaux files are received and processed; supervising service and quality levels provided by our key partners, market providers and other third parties. Timely escalation of issues and remedial plans to the applicable UW business partner.

    • Elto:

  • Lead the accurate collection and presentation of EL policy data to ELTO on a timely basis and as per ELTO regulatory requirements. Coordinate and lead annual external audits of our two core ELTO process: (i) ELTO data capture and submission process (ii) Weekly Insurer Tracing. Identify, raise where appropriate and lead the remediation of EL data deficiencies. Review process for operational efficiency.

    • Quality Assurance:

  • Ensure timely and accurate execution of our Quality Assurance (QA) activities and processes. Drive better Quality through MI and reporting aligned to strategic Data Quality / Quality Assurance and Control Framework initiatives. Drive root cause analysis on QA results to determine opportunities to improve both individual and team performance. Enhance controls and processes identify technology improvements; identify and co-ordinate end-user refresher training.

    • Credit Control and Premium reconciliation:

  • Drive the investigation and resolution in data reconciliation issues between our UW / Broker facing applications (Portal, Ignite) and Genius. Identify issues in system integration or user behaviour and ensure appropriate changes are put forward to reduce future reconciliation issues.
  • Drive new ways of working with regards to Credit Control Queries particularly in response to new KPI's. Enhance controls and processes identify technology improvements; identify and co-ordinate end-user refresher training.

    • Data First and MI

  • Act as key person with respect to data initiatives across the region. Ensure the region utilises all tools available and its requirements are articulated for new builds and enhancements.

    • Process Documentation.

  • Build and maintain our business process artefact library within ProMaps. Ensure business process and control changes are gathered and communicated consistently across all areas of the organisation to ensure a standardised way of working across all our P&C/ A&H Corporate /PRS** / CGM** lines of ** as applicable)

    • Requirements & Experience:

  • Proven Experience of change management leadership.
  • Demonstrable experience of relationship, negotiation and influencing skills
  • Ability to manage and empower team
  • Understands and can operate effectively within a matrix organisational reporting structure
  • A solid understanding of how technology underpins operational solutions.
  • Organisational skills and eye-for-detail
  • Excellent communication skills – both written and verbal
  • Ability to work under pressure and set high standards
  • Process / Change Management qualification advantageous – Lean Six Sigma, SaFE, ADKAR

    • We offer in return

  • Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
  • Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program

    • Integrity. Client focus. Respect. Excellence. Teamwork

    Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

    Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    .

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