Administrative Assistant - Faversham, United Kingdom - Newton Place Surgery

Newton Place Surgery Faversham, United Kingdom

1 week ago

Permanent

Description

Job summary

Newton Place Surgery is looking to recruit a part-time Administrative Assistant to join our friendly team.

The key role of the position is to assist with the Quality Outcomes Framework.

Main duties of the job

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

You will be responsible for sending out monthly invites and blood forms and checking if patients attend their annual reviews.

About us

NNewton Place Surgery has a large multidisciplinary team including 17 GPs, practice nurses, Associate Practitioners and HCA. We also employ other allied health professionals such as a Mental Health Practitioner, First Contact Practitioners, ANPs, Paramedic Practitioners, Clinical Pharmacists and GP Assistants. We are a forward-thinking practice, committed to delivering high-quality care to our 19,400 registered patients.

Newton Place Surgery is a vibrant purpose-built surgery with a great family feel, set in the beautiful market village of Faversham in the countryside of Kent. The practice has good transportation links, being less than 1 mile from Faversham train station and not far from the M2 turn-off.

We offer a variety of additional on-site services such as ultrasound, audiology, physiotherapy, women's health, minor surgery, ECGs, and spirometry and we are also a covid vaccination site. The practice is actively involved in research and employs a small team to support this. We are also a training practice.

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Add and adjust clinical appointment templates as necessary

Ensure the clinicians annual leave is reflected in the appointment system

Assist with rescheduling sessions when necessary. This could include contacting patients to advise them of their appointment being moved

Action tasks sent to the planning team

Assist with the planning the timetables for trainees who have a placement at the practice

Assist with the call and recall of patients for QOF reviews / investigations and inviting into our other inhouse services

Set up and record the daily clinical meetings when required

Request blood tests as required for patients routine monitoring

Assist the operations manager in the delivery of the covid and flu vaccination programme

Input data into the patients healthcare records as necessary

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Monitor and action emails sent to the planning team and reception team when required

Welcome patients and visitors to the organisation, directing requests appropriately

Support reception staff, providing cover during staff absences

Support all clinical staff with general administrative tasks as requested

Good customer service, IT and communication skills are essential to meet the demands of the job.

Person Specification

Qualifications

Essential

GCSE Mathematics & English (C or above) or

equivalent

Desirable

NVQ Level 2 in Health and Social Care

Skills

Essential

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policies and procedures

Desirable

EMIS user skills

Experience

Essential

Experience of working with the general public

Desirable

Experience of working in a healthcare setting

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