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Senior Network and Telecoms Engineer - Northampton, United Kingdom - Careers Plus
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Description
We are looking for aSenior Network & Telecoms Engineer
to be responsible for implementation, configuration, and support of internal and/or external Networks and its infrastructure (i.e Routers, Switches, Firewalls & Telephony, etc.).
You will assist the Systems Administrators with the overall performance and availability of a Global Network (24x7) and provide support for all Network & Voice related infrastructure.nIn addition, you will be the primary contact and coordinator of corporate and remote site support for network & voice related issues.
Responsible For:
nNetwork administration, functionality, security, compliance, and maintenance.nActs as lead and support point person for any escalated issues.nHardware support and maintenance of Network and Voice Environment (i.e. upgrades, patches).nAssists and is familiar with organizational data security best practices.n'Second/Third level' of support for IT service desk.
Escalates unresolved problems to other systems staff or appropriate external support providers.nInvolved in technical project planning and implementation for all corporate offices (and field as needed).nSkilled in remote support and remote deployment of technology especially in network equipment including Cisco, Juniper, and Fortinet.nInvolved with initiating new procedures and plans for the future of the company networks with direction from management.nSupporting IP telephony needs of corporate phone system users, call centre consultants, home office users.
This includes the corporate telephony system, voicemail, auto attendant and other related systems.nPerform moves/ adds/ changes with associated equipment, which includes but is not limited to telecommunications end points.nProvide end user training and support for all telecom solutions and devices.nWork closely with telephony vendors for equipment and service support.nDay-to-day planning, administration, installation and support of PureCloud Call Centre Technologies and related applications, including designing and building call flow, queue and skill administration.nAssist in the design, build of contact centre and office dial plans and call routing, using PureCloud Bridge Servers and Cisco Border Edge Routers.
Essential Experience:
nRequires 5-7 years related professional IT experience supporting an Enterprise Voice & Network.nMust have knowledge of Networking, Voice, Systems installation, and maintenance.nMust possess communication skills to exchange information and resolve problems with clients/users/vendors.nExperience with Cisco routers and switches (IOS and NXOS).nExperience with Cisco wireless access points, wireless controllers, and management.nExperience with Fortigate firewalls (version 5 & 6).nThorough knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.nGood working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband.nExperience with Cisco CUCM/ Unity/ PureCloud Bridge Services/ Cisco CUBE, efax.nUnderstanding of TDM and IP voice codecs, including G.729, G711 AND G.712.nPrevious broad experience within telecommunications, including Contact centre support, with both on premise and cloud-based products.nExperience with designing, building, and testing complex call flows.nExperience with designing, building, planning, and installing remote PBX technologies.nExperience in designing and administering MPLS network connectivity globally at 10 or more sites.
Experience Desirable:
nCCNA/CCNP certificationsnExperience with Fibre Channel
QualificationsnDegree or equivalent work experience in an IT environment
Personal attributesnAbility to work well under pressure & time constraints.nStrong Organizational SkillsnAbility to identify opportunities, technical risks and impacts of technology solution