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Customer Services/Business Support Officer - Taunton, United Kingdom - Novax Recruitment Ltd
Description
Customer Service/Business Support Officer
Taunton
11.50 per hour
Full Time Contract
Novax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.
The job:
Responsible for receiving and administering all housing complaints into the service within set timescales.
Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code.
Providing support to colleagues to ensure they are providing timely and high quality complaint responses.
Other admin tasks associated with complaint handling and team administration, which may include updating our customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required.
The candidate:
Experience working customer service, or strong business support skills.
Experience dealing with enquiries and complaints
Be customer focused with a high level of empathy and understanding.
How to apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed)