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    Customer Services/Business Support Officer - Taunton, United Kingdom - Novax Recruitment Ltd

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    Contract
    Description
    Customer Service/Business Support OfficerTaunton£11.50 per hourFull Time ContractNovax Recruitment is actively seeking a Customer Service Officer based in Taunton. This is a contract position working full time hours.


    The job:

    • Responsible for receiving and administering all housing complaints into the service within set timescales.
    • Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
    • Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
    • Responding to residents via email or letter to acknowledge, reject or extend their complaint, within the scope of the Housing Ombudsman Complaint Handling Code.
    • Providing support to colleagues to ensure they are providing timely and high quality complaint responses.
    • Other admin tasks associated with complaint handling and team administration, which may include updating our customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required.

    The candidate:

    • Experience working customer service, or strong business support skills.
    • Experience dealing with enquiries and complaints
    • Be customer focused with a high level of empathy and understanding.

    How to apply:
    Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; (phone number removed)


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