- To work as a member of the multi-disciplinary team providing efficient and effective reception and clerical support to the Neonatal Intensive Care Unit and Transitional Care.
- Act as first point of contact for all patients and visitors attending Neonatal unit. The post holder will come into direct contact with patients, carers, relatives, and healthcare professionals.
- Provide a comprehensive administrative support service to the Neonatal Ward and reception.
- Be expected to organize their workload to ensure that an efficient service is provided.
- Liaise with other departments for example paediatrics, phlebotomy and maternity wards.
- Carry out their duties in such a way as to make a direct and positive contribution to the unit.
- Always maintain confidentiality and work within the Trusts GDPR policy
- Work as an integral part of the Unit team including answering the security buzzer and ensuring the parents/relatives receive a friendly and welcoming service.
- To use internal computer systems Cerner/Badger for the input of patient information and requests, and accessing Trust information via the internal internet system.
- To ensure patients are admitted and discharged correctly and transfers are recorded on Cerner/Badger. To update patient demographics ensure bed board is correct and babies are transferred in a timely manner.
- Answer telephone and co-ordinate messages initiating action accordingly.
- Use of the Trusts Evolve system, which manages Electronic Medical Records. Preparing documents for scanning by creating appropriate cover sheets and delivering notes to the scanning department.
- To communicate with parents and families in a professional, sensitive and appropriate manner.
- Be available to listen to parents/relatives about their concerns issues and suggestions related to patient care management ensuring the Matron or Nurse in charge is informed immediately.
- In the absence of the Neonatal Facilities Assistant report and document faulty medical equipment and ensure parent accommodation is tidy and snack bar filled up.
- To liaise and communicate with other departments both internally and externally as appropriate.
- To undertake photocopying and faxing as requested.
- To assist the nurse in charge with off duty.
- To carry out any other clerical duties of a similar nature as may be required by nursing and medical staff or the matron.
- To report an event, incident or complaint involving staff, parents, or visitor to the nurse in charge.
- To attend annual mandatory training.
- To ensure a smart and groomed appearance at all times.
- To recognise the limitations of own competence asking for assistance from an appropriate member of staff whenever appropriate.
- To book advance appointments onto clinics via Cerner for various medical led clinics, eye follow up and prolonged jaundice clinic.
- To support staff in the use of Cerner/Badger, providing on the job training as required.
- To check data via fail safe system and ensure new-born blood spot samples/forms are completed correctly according to a pre-determined standard and suitable for sending off to the screening lab at St Helier.
- To order stationery using Oracle system
- Sort, distribute and prioritise incoming post using judgement and experience to decide which documents are to be passed to consultants and which may be passed to other areas for information or
- To arrange follow up outpatient appointments to Paediatrics and Ophthalmology.
- Making up new purple notes folders for loose filing and FIC folders.
- Obtain, prepare and maintain Neonatal records for all babies on NICU ensuring that case notes stored are retrieved in good time. To organise the return of files no longer required in the Neonatal unit to Coding, ensuring accurate tracking of these files at all times. To obtain case notes required for audits and M&M meetings. To file any results and correspondence in case notes as required.
- Ensure name labels, wristbands and blood spot are available in all purple folders.
- To update cot bureau on Badgernet in the absence of data administrator.
- To ensure all outcome Phlebotomy and NRAC appointments and clinics are amended and up to date
- Ensure any missed clinical outcomes are escalated to the relevant clinician and updated in Surrey Safe Care and Badgernet.
- To report It/systems errors on Hornbill.
- To record daily checks on the 24/7 computers.
- To work with Neonatal Technician and use the Ipad to scan medical devices in and out of the unit. To report and record any medical devices loaned to other wards.
- Be able to work independently within NICU ensuring all daily jobs are completed and the booking of onward care for babies in NICU, TC and outliers on JBW.
- To work closely with the paediatric team to facilitate changes in clinics and changes with consultants, adding and removing slots when needed.
- To liaise with staff concerned with patient services medical, health visitors, bereavement office, safeguarding team, NCOT. Person Specification
- Educated to GCSE level or equivalent
- Conflict resolution training
- Previous customer service or telephone service experience
- Experience of working within a hospital environment
- Trust vision, values and strategic objectives
- Child Protection issues
- Excellent keyboard and telephone skills
- Good IT Skills
- Accurate data entry
- Excellent people skills
- You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
- Good time management
- Ability to work under pressure
- Flexibility to provide cover for colleague's absence
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Neonatal Unit Administrator - Chertsey, United Kingdom - Ashford & St. Peter's Hospitals NHS Foundation Trust
Description
Job summary
We are looking for a warm, friendly, forward thinking administrator to join our close-knit team 14 hours per week. The hours will be over 2 set days , 8 - pm.
As Neonatal Administrator you'll be welcoming families and professionals onto the unit with a smile, whilst performing an assortment of administrative tasks to support the clinical team across the NICU. Your day will be fast paced with the clinical situation ever changing, responsibilities include answering phone calls and coordinating appropriately as well as providing general administrative support to the unit. Therefore the ability to organise and prioritise ones own workload is essential.
Main duties of the job
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.
We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job descriptionJob responsibilities
Qualification
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Other requirements
Essential
Desirable
