Service Desk Analyst - Glenrothes, United Kingdom - Raytheon Technologies

Raytheon Technologies Glenrothes, United Kingdom

Found in: Talent UK C2 - 3 days ago

Full time

Description

Unspecified

Job Title: Service Desk Analyst

Location(s): Glenrothes, Scotland with Hybrid working (a minimum of 2 days a week on site)

Function : Information Technology

Summary of Role:

Raytheon UK has an opportunity for a Service Desk Analyst within the UK Information Technology function. The function is responsible for the delivery of IT services to all UK based divisions to successfully enable our expanding business and assure operational delivery of critical functions and services that are reliant on all aspects of technology.

As a Service Desk Analyst, the incumbent will provide first level support to Raytheon UK colleagues within the Incident Service Desk. Service Desk Analysts provide technical support, performing IT diagnostics over the phone, and progress incidents and service requests through to resolution or escalation to the appropriate area. The Service Desk Analyst with have a genuine interest in customer service, technical support and building relationships.

Summary of Role

Provide first level support for IT issues within a Service Desk environment.

Logging calls and perform diagnostics over the phone.

Troubleshoot and resolve IT system problems for Raytheon UK colleagues.

Manage customer queries and updates regarding existing Incidents and service requests, maintaining a high level of communication with the customer at all times.

Main Duties

Responsible for performing first level incident/IT service request logging and problem management.

Resolve or escalate customer requests via Service Desk management system.

Provide best-in-class IT customer service and rapid service resolution.

Document and escalate IT problem trends, customer concerns and issues.

Create users and reset passwords.

Demonstrable Skills and Levels - SFIA Foundation Definitions

Autonomy - Works under supervision. Uses little discretion. Is expected to seek guidance in unexpected situations.

Influence - Minimal Influence. May work alone, or interact with immediate colleagues.

Complexity - Performs routine activities in a structured environment. Requires assistance in resolving unexpected problems.

Business Skills - Uses basic information systems and technology foundations, applications and processes. Demonstrates an organised approach to work. Learns new skills and applies newly acquired knowledge. Follows code of conduct, ethics and organisational standards. Is aware of health and safety issues. Has sufficient communication skills for effective dialogue with others. Contributes to identifying own development opportunities.

Candidate Requirements

Essential:

Demonstrated knowledge of IT troubleshooting techniques, computing technologies and desktop support.

A strong knowledge of Microsoft based operating systems.

Experience with using and troubleshooting Microsoft Office.

Basic understanding of PC hardware set-up and configuration.

Genuine interest in customer service, technical support and building relationships.

Ability to work well in a fast paced team environment.

Excellent written and verbal communication skills

SC cleared or the ability to become SC cleared.

Bachelor's degree in Information Technology, Engineering, Science, or Mathematics, although significant experience and track record with tertiary qualifications is acceptable.

Desirable

Professional certifications; CompTIA A+, Security+

Experience of working in an Incident Service Desk environment logging calls and performing IT diagnostics over the phone

Previous experience with ServiceNow and/or Service Desk Express.

Service Desk Analyst

Found in: Click to Hired UK C2 - 5 days ago

Hays Technology Fife, United Kingdom Permanent, Full time

Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. · The ...
Apprentice Service Desk Analyst

Found in: Talent UK C2 - 3 days ago

Raytheon Technologies Glenrothes, United Kingdom Full time

Unspecified · Apprentice Service Desk Analyst · Glenrothes (Hybrid with a minimum of two days a week on · Summary of role: · Raytheon UK is looking for an individual with the desire to learn and enthusiasm to join our Design Technology team as an Apprentice Service Desk Anal ...
IT Help Desk Analyst

Found in: Ziprecruiter UK C2 - 3 days ago

Eden Scott Edinburgh, United Kingdom

Job Description · Excellent opportunity for an IT Service Desk Analyst to join a prestigious Edinburgh organisation. · You will have commercial experience providing both 1st and 2nd line support for a wide range of areas and technologies including PCs, printers, applications, and ...
Service Desk Analyst

Found in: Appcast UK C2 - 2 days ago

Computershare Edinburgh, United Kingdom Full time

We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working . · We give you a w ...
Service Desk Analyst

Found in: Indeed UK C2 - 2 days ago

Computershare Edinburgh, United Kingdom Full time

We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working. · We give you a wo ...
IT Service Desk Analyst

Found in: Talent UK C2 - 3 days ago

Abertay University Dundee, United Kingdom Full time

Job description · IT Service Desk Analyst · Full Time, Permanent · Grade 5 (£25, - £28,) · Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stim ...
Service Desk Analyst

Found in: Talent UK C2 - 5 days ago

Cegedim Edinburgh, United Kingdom Full time

Do you have a passion for technology and want to build a career in IT? · Mission · Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer? Are you looking to embark or take the next step in a career in IT ...
Service Desk Analyst

Found in: Talent UK C2 - 3 days ago

SIX Payment Services Edinburgh, United Kingdom

Service Desk Analyst · Date posted 02/22/ Location Edinburgh | United Kingdom Company Worldline Service Desk Analyst · Dalgety Bay, Dunfermline · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. ...
Service Desk Analyst

Found in: beBee S2 UK - 5 days ago

Digital Waffle Edinburgh, United Kingdom

Job Title: Service Desk Analyst · Location: Edinburgh (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only requi ...
Service Desk Analyst

Found in: beBee S2 UK - 5 days ago

Digital Waffle Livingston, United Kingdom

Job Title: Service Desk Analyst · Location: Livingston (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only requ ...
Service Desk Analyst

Found in: beBee S2 UK - 5 days ago

Digital Waffle Falkirk, United Kingdom

Job Title: Service Desk Analyst · Location: Falkirk (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only require ...
Service Desk Analyst

Found in: beBee S2 UK - 5 days ago

Digital Waffle Larbert, United Kingdom

Job Title: Service Desk Analyst · Location: Larbert (on-site once every 6wks max) · Salary: Up to 30k DOE · We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only require ...
Service Desk Analyst

Found in: Talent UK C2 - 3 days ago

Worldline Edinburgh, United Kingdom

Service Desk Analyst · Dalgety Bay, Scotland · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From you ...
Service Desk Analyst

Found in: beBee S2 UK - 5 days ago

worldline Edinburgh, United Kingdom

Service Desk Analyst · Dalgety Bay, Scotland · This is Worldline · We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your ...
Service Desk Analyst

Found in: beBee S2 UK - 1 day ago

Newton Blue Dundee, United Kingdom

Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer?Are you looking to embark ortake the next step in a career in IT? Then this could be just what youre looking for - were recruiting for an enthusiastic ...
IT Support Analyst

Found in: Ziprecruiter UK C2 - 3 days ago

Change Digital - Digital & Tech Recruitment Edinburgh, United Kingdom

Job Description · IT Support Analyst – Permanent – £30,000 plus benefits · Change Digital are currently supporting a well established legal firm with offices across Scotland, hiring an IT Support Analysts to join a busy service desk, supporting both software & hardware within a w ...
European Trading Manager

Found in: Appcast UK C C2 - 3 days ago

Taylor Hopkinson | Powered by Brunel Edinburgh, United Kingdom

Role: Trading Manager (Europe) · Location: Edinburgh, Scotland · Work Schedule: Permanent | Full Time | Hybrid · About the Position: As the Trading Manager for Europe, your role centers around overseeing short-term trading operations. You'll delve into the intricacies of the CWE ...
European Trading Manager

Found in: Ziprecruiter UK C2 - 3 days ago

Taylor Hopkinson | Powered by Brunel Edinburgh, United Kingdom

Job Description · Role: Trading Manager (Europe) · Location: Edinburgh, Scotland · Work Schedule: Permanent | Full Time | Hybrid · About the Position: As the Trading Manager for Europe, your role centers around overseeing short-term trading operations. You'll delve into the intri ...
Technical Analyst/ 1st Line Support Analyst

Found in: Jooble UK O C2 - 2 days ago

Chassam Recruitment Limited. Blackburn, West Lothian, United Kingdom

I am currently looking to recruit an IT Service Desk Analyst for a leading company based in Blackburn. This is an exceptionally exciting position where you will be working as part of a team providing 2 nd line IT Service Desk Support. · Office 365 · Remote Access Support Tools ...
IT Service Service Desk Support Technician

Found in: Jooble UK O C2 - 15 hours ago

Computershare Edinburgh, United Kingdom

You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working . · Computershare have an excellent opportunity to join our ever-growi ...