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    IT Service Service Desk Support Technician - Edinburgh, United Kingdom - Computershare

    Computershare
    Computershare Edinburgh, United Kingdom

    1 week ago

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    Description

    You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

    Find out more about our culture of flexible working .

    Computershare have an excellent opportunity to join our ever-growing global technology department as a Service Desk Analyst. Are you an experienced Service Desk Analyst looking for your next role, or are you an individual with a passion for technology looking for your first step into the world of technology?

    Our Service Desk Analysts are pivotal to our organisations success; keeping our employee's online and able to do their role is an extremely important part of the role, however there are lots of other exciting things happening in the department that you can be a part of


    Working in Global Tech Support (GTS) gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.


    Our employees in GTS have been given fantastic opportunities to move into our wider technology teams, and have moved into roles doing Business Analysis, Development, Cyber Security, Application Support and more.


    This position will be based, onsite in our Edinburgh offices, working back shift hours; 2pm-10pm, or early shifts between 6am - 2pm and can commit to working a weekend rotation (1 weekend in every 4-6 week period).

    This position sits within our GTS department located in Edinburgh, who support our global employees with their IT issues.

    As one of our Service Desk Analysts, you will work as part of a talented team to manage all first line support tasks for our employees across the globe, whilst ensuring the readiness of our business-critical systems.


    Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements.


    As you can imagine, we're looking for people with a passion for technology, great attention to detail and the ability to excel in customer service.


    Supporting our employees and systems is key to the role, so being able to think on your feet, problem solve, and think outside the box are some key skills that you'll need for this role.

    An understanding of ITIL frameworks is highly advantageous

    Flexible work to help you find the best balance between work and lifestyle.

    Health and wellbeing rewards that can be tailored to support you and your family.

    Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

    Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.
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