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    Call Centre Advisor - United Kingdom - NatWest Group

    NatWest Group
    NatWest Group United Kingdom

    5 days ago

    Default job background
    Full time
    Description
    Join us as a Contact Centre Adviser
    This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact
    You'll be actively participating in initiatives to improve customer service, processes and procedures
    Thrive in a role that'll equip you with the skills you need to flourish in your career as you work with colleagues who'll support you at every step of your journey
    If you don't currently live in Jersey, you'll need to specifically state in your CV that you have the right to live and work here to be considered for this role
    What you'll do

    In this key role, you'll be responding to and investigating queries promptly from customers in our contact centres, providing support on business processes, policies and procedures and developing an understanding of customer and business needs.


    You'll also be:
    Identifying barriers to performance and coordinating improvements to enhance our efficiency
    Keeping accurate records of day to day operations, logging incidents and identifying trends
    Reviewing manual or ineffective processes which could be automated or enhanced
    Maintaining a focus on improving our customer service and experiences
    The skills you'll need

    To be successful in this role, you'll have great customer service abilities and organisational skills, along with good attention to detail.


    You'll also need:
    Good telephony communication skills
    The ability to convey information in a simple and understandable way
    An understanding of contact centre operations and performance metrics
    Microsoft Office skills, including PowerPoint, Excel and Word
    #J-18808-Ljbffr
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