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Front Office Supervisor - Manchester, United Kingdom - Marriott Manchester Victoria and Albert Hotel
Description
About us:
As the #1 leader in
hospitality worldwide, Marriott International has 8100+ hotel properties and 30
top hotel brands. We're in 133 countries and territories, and we're still
growing. Unmatched opportunities await you The next step in your career could
lead to your greatest adventure.
Manchester Marriott Victoria & Albert
Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields
District, offers 148 stylish hotel rooms and suites with modern amenities. The
V&A is the home to Chop
& Plant our casual drinking and dining destination, offering a blend of
Chop House classics and plant-based dishes with a focus on local produce and
sustainability. We have flexible event spaces, including outdoor
terrace, small boardrooms and banqueting for up to 200 people.
Our
highest priority is making you feel as welcome as our guests. We want you to
know you're important to us and that you'll make an impact in your role, and
for that, you'll be appreciated and valued.
Benefits:
Meals
& refreshments on duty
Uniforms
Complimentary
car parking
Bike
to work scheme
Performance
based incentives
Learning
and development opportunities
Accommodation
and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition
programmes
What
you will be doing:
Meet
& greet all guests and be their first interaction with the hotel
Process all guest check-ins, verifying guest identity, form
of payment, assigning room, and activating/issuing room key
Verify guests Marriott Bonvoy number and ensure that this is
correctly recorded on their reservation. If guest is not a Bonvoy member,
ensure that they are invited to enrol, and benefits are clearly explained
Complete cashier and closing reports - process all payment
types, vouchers, paid-outs, and charges.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all accounting procedures.
Follow company policies and procedures, report accidents,
injuries and unsafe work conditions to manager
Deal
with all guest queries and complaints, escalating where necessary
Ensure
that all shift checklists and tasks are completed correctly
Maximise
revenue through proactive upselling and room sales
Constantly
try to exceed guest expectations and drive loyalty memberships
Coach and
train other team members about brand standards and how to deliver them
Communicate
with other departments to create an excellent level of service for all guests
Trained to undertake duty manager shifts, as and when required
What
we are looking for
A
warm and genuine individual who enjoys putting people first
Team
first attitude and good leadership skills
Strong
interpersonal and customer service experience
An
individual that thrives in a fast paced and demanding environment
Previous
experience of IT applications
Someone
who wants to grow and develop within the company
Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. We are committed to non-discrimination
on any protected basis, such as disability and veteran status,
or any other basis covered under applicable law.
