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    Retail Manager - London, United Kingdom - Grandirosa

    Grandirosa
    Grandirosa London, United Kingdom

    2 weeks ago

    Default job background
    Description
    We are looking for an experienced 'luxury shop florist' to head up our Marylebone retail store in Chiltern Street. We require a dedicated and loyal individual who will be a key part of our company's successful retail space. We require a flexible individual who has proven experience of shop management within a luxury florist.

    Working closely with the Company Directors, Studio and Operations Manager and our florists, you will oversee the day to day running of the store, ensuring we maintain a beautifully presented shop at all times with a welcoming environment for our customers and staff.

    Role detailsFull responsibility for the day to day running of the shop:
    -
    • Maintain a high-end customer experience and a welcoming shop environment at all times. Maintain a positive working environment in the shop at all times.
    • Emulate Grandirosa brand throughout the shop experience and all bouquets and floral displays.
    • Manage all orders and deliveries effectively, including in-store, telephone and on-line.
    • Manage and deliver all customer enquiries including small events, weddings, local contract orders and space hire.
    • Prepare floral proposals where required for various enquiries and attend client meetings where required.
    • Practice effective stock management and maintain a stock inventory (reduce waste)
    • Be dedicated to ensuring customers' satisfaction and needs are met. And any complaints are dealt with to a satisfactory standard.
    • Keep a detailed record of daily/weekly sales. Provide reports on sales figures.
    • Come up with and execute concepts and ideas for seasonal window displays.

    Requirements for role
    • Effective team player (i.e. willing and able to step into our studio to help on events and general support on large projects)
    • Retail floristry experience is a must.
    • Experience across others areas of floristry (Events, contracts)
    • Excellent communication skills.
    • Ability to work under pressure.
    • Proactive and positive attitude.
    • A passion for retail floristry and luxury high-end designGeneral requirements for Grandirosa
    • Strong understanding of the florist and event industry;
    • Be flexible and adaptable, building strong relationship internally and externally;
    • Possess a clear passion and energy for Grandirosa;
    • Undertake any other duties as may be reasonably required;
    • Communicate regularly and effectively with the Directors and to seek support from appropriate staff at the earliest opportunity should problems arise.

    Must have requirements for any applicant:

    • Right to work in the UK
    • 5 Years' experience at management level in a luxury florist
    • Be enthusiastic, diligent and proactive;
    • Be hard working with a 'muck in approach' attitude;
    • Be comfortable working on their own initiative as well as working within a team;
    • Be forward thinking and always planning ahead;
    • Be confident with Gmail, Google Docs/Sheets/Slides and Microsoft Word/Excel/ppt etc; and
    • Be confident in managing a team.
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