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    Neighbourhood Housing Manager - United Kingdom - Home Group

    Home Group
    Home Group United Kingdom

    1 week ago

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    Description
    Job Description - Housing Manager
    Housing Manager
    Housing Manager
    Permanent, full time (37.Salary £28,950 per annum and great benefits including Health Cash Plan

    This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Dumfries.

    As our Housing Manager you'll be the face to face customer support to our communities.

    This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

    Typical day as a Housing Manager

    Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.

    You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).

    Through v isibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.

    This will help us to improve our local neighbourhoods.
    Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
    Managing our voids process including liaising with local authorities.

    Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

    Fancy going home each day knowing that you have helped change our customers lives for the better? Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too
    Passionate about delivering excellent customer service and have a genuine desire to help your customers.
    This job can challenge, especially when we're dealing with complaints but your resilience will help you through.
    Confident working with external partners and stakeholders such as local authorities, MP's etc

    Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.

    We're really proud of adding 150 New Build properties to our Glasgow stock over the last few months and more recently were successful in getting a Scottish Government Grant for the refurbishing of 20 empty properties in the Kelloholm and Sanquhar areas of Dumfries to house some of our Ukrainian community who have settled in the Dumfries area.

    This is a home-based or hybrid role and in an average week, you'll spend most days working from our community patches in the Dumfries area.

    Although you'll spend time in our neighbourhoods, we do get together regularly, we spend our days between the office (in Glasgow) where the team meet up and home catching up on admin.

    We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
    The great news is that we'll pay your mileage
    Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
    Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
    Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Our tools and support help you when you need them.
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