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Selby

    IT Support Engineer - Selby, North Yorkshire, United Kingdom - Interface Recruitment UK

    Interface Recruitment UK
    Interface Recruitment UK Selby, North Yorkshire, United Kingdom

    3 days ago

    Default job background
    Description

    Escalate incidents to senior members of the team in timely manner while maintaining good level of communication with your customer/caller – own to it.

    Participate in project work, record your project progress
    Don't let down a colleague, do something to help - ask if you can help, and look for opportunities where you can
    Don't take a risk with safety - look out for yourself and others.
    Maintain specified telephone Service levels (team KPI)
    Maintain accurate log of effort within the ticket (be honest about it)
    Undertake project work where required
    Escalate issues that are beyond of your technical and personal abilities (to your manager or senior colleague) in line with given instructions (personal KPI)
    Plan ahead (day-to-day and projects work)
    Pursue personal development of skills and knowledge in order to effectively perform the role – undertake training


    Performance Standards:
    Strong working knowledge of Microsoft products, Windows operating systems, Office 2010+ and Office 365
    College and above The minimum experience level required (All qualifications listed must be job related) One to two years in similar IT role providing support to large user base in fast pace moving environment The analytical and communication skills required The job requires excellent analytical and communications skills (written and verbal), both internally and when speaking to customer/caller The impact of actions carried out by this position Poorly executed actions in relation to customer incidents and requests may result in negative image of IT service unit and potentially may impact business opportunities and revenue
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