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    Operations Manager - Ipswich, United Kingdom - Employment Specialist

    Employment Specialist
    Employment Specialist Ipswich, United Kingdom

    5 days ago

    Default job background
    Full time Manufacturing / Mechanical
    Description

    A growing Insurance Broker, known for their quality focus and service excellence, is recruiting an Operations Manager to work across all areas of the business.

    As Operations Manager you will play a pivotal role in streamlining processes, improving systems and enhancing documentation to drive business efficiency and contribute to their continued growth trajectory.

    This position offers a great opportunity for a talented individual to really contribute to the success of the business and to be a highly valued member of their Senior Management Team.

    Responsibilities of the Operations Manager role include:

    • Ownership of operational processes with a focus on efficiency and effectiveness.
    • Identify opportunities for process improvement and implement strategies to enhance operational performance.
    • Drive initiatives to expand operational excellence across the Broking, Underwriting and Claims functions.
    • Collaborate with stakeholders to develop and refine systems and procedures to streamline workflows.
    • Delivery and ongoing management of the Quality Management System to ensure compliance with ISO 9001 and FCA rules.
    • Develop Key Performance Indicators (KPIs) and metrics to track operational performance, analyse trends, for Management reporting and decision-making purposes.
    • Implement risk mitigation strategies and controls, including an internal audit framework.
    • Oversee relationships with external vendors and service providers, and monitor service levels.
    • Liaise with all departments, facilitating communication and collaboration.

    To be successful as an Operations Manager you will demonstrate:

    • Proven experience across the Insurance industry with examples of how you have improved processes.
    • Strong analytical skills with the ability to identify inefficiencies and implement solutions.
    • Desire to create a culture of continuous improvement.
    • Knowledge of Acturis is advantageous.
    • Familiarity with regulatory requirements and industry standards governing Insurance operations.
    • Ability to adapt to manage multiple priorities effectively.

    Benefits

    • Competitive pay and bonuses.
    • Generous Employer contribution to the workplace Pension, along with 3 x salary life assurance.
    • Up to 25 days holiday (plus bank holidays) with options to flex up or down. Also days off for volunteering activities.
    • Financial support and rewards for study towards achieving professional qualifications.
    • Reward schemes in place to recognise your achievements.
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