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    Fraud Investigation Manager - London, United Kingdom - Techforgoodjobs

    Techforgoodjobs
    Techforgoodjobs London, United Kingdom

    3 weeks ago

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    Description
    Global Fraud Analyst Too Good To Go
    London, England, United Kingdom FinTech B Corp SQL Expires in: 23 days Subscribe and find similar jobs:
    At Too Good To Go, we dream of a planet with no food waste.
    That's how much food waste contributes to the climate crisis.

    Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 78 Million users, and more than 252 million meals saved.

    We're looking for an exceptional Fraud Analyst to join our Global Care Team.
    We are seeking a highly skilled and detail-oriented Fraud Analyst to join our Global Care Team.

    As a Fraud Analyst, you will play a crucial role in safeguarding our organisation against fraudulent activities while ensuring a seamless and secure customer and partner experience.

    You will be responsible for analysing user and partner transactions, identifying potential fraudulent patterns, and implementing proactive measures to mitigate risks effectively.


    Fraud Detection and Analysis:

    Utilise various tools, technologies, and techniques to monitor and analyse customer transactions for potential fraud indicators both internally and externally.

    Collaborate with cross-functional teams to identify emerging fraud trends
    Design and implement proactive measures to prevent fraudulent activities and unauthorised access to customer and partner accounts.
    suggest improvements to enhance the overall fraud prevention strategy.
    Perform in-depth reviews of high-risk transactions and customer accounts to validate their authenticity.
    Prepare and present regular reports on fraud-related metrics, trends, and activities to relevant stakeholders and management.
    Maintain comprehensive documentation of fraud cases, investigations, and outcomes.


    Collaboration and Training:
    Work closely with Customer Experience teams to share insights, best practices, and fraud prevention techniques.
    Provide training and guidance to customer-facing teams on fraud identification and escalation procedures.

    Compliance and Legal Adherence:
    Ensure strict adherence to all legal and regulatory requirements related to fraud prevention and customer data protection.
    Collaborate with the legal team to address fraud-related issues in alignment with company policies and applicable laws.

    You possess proven experience as a Fraud Analyst or in a similar role within e-commerce, marketplace or technology sectors.

    You have strong analytical skills with the ability to interpret complex data sets and identify patterns or anomalies
    You feel confident using advanced Excel. Experience using SQL will be a plus
    You are familiar with fraud detection processes and tools.
    You are detail-oriented with a focus on accuracy and precision in investigating and resolving fraud cases.
    You are fully proficient in English and have excellent communication skills
    Strong personal as well as professional development in a thriving, high-growth scale-up environment.
    An open company culture where you have the independence and room to unleash your creativity.
    Submit your Resume and Cover letter in English.

    The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Director of Global Care.

    We want to inspire and empower everyone to fight food waste together.

    We strongly believe we all excel and are more creative when we're allowed to be ourselves, and we're committed to a culture where all of us belong.

    If you need reasonable accommodation at any point in the application or interview process, please let us know.
    #
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