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    Sales and Service Ambassadors - London, United Kingdom - The Estée Lauder Companies Inc.

    The Estée Lauder Companies Inc.
    The Estée Lauder Companies Inc. London, United Kingdom

    4 days ago

    Default job background
    Description
    Tom Ford Beauty has an exciting new opportunity for a Retail Experience Ambassador.

    This role will be instrumental in leading the Tom Ford Beauty teams in service and excellence on counter through coaching and events, and to ensure the highest standards of in-store training to achieve all brand goals.

    Reporting to the Tom Ford Area Sales and Education Manager and assisting the National Education Manager, you will be responsible for delivering the sales and education strategies in store and ensuring the consistent implementation and follow up of all educational programmes and initiatives.

    The emphasis of this role comprises of regular in store field visits to support the onboarding of new employees, review programmes and customer service standards, identify sales and training opportunities and plan a focused response together with the sales and education manager.

    In addition, the Tom Ford Retail Experience Ambassador will assist the Tom Ford National Education Manager with the development of the in-store coaches, events teams and classroom training.

    Candidates should be London based with good access to transport links as most of the role will be time spent in store, therefore travel is required.

    Execute in-store onboarding of new Tom Ford Specialists and prepare Specialists for their Accreditation assessments.

    • Assist National Education Manager with Basic and Seasonal Seminar
    • Plan a calendar of store visits based on business needs and strategic priorities
    • Review oncounter standards such as Visual Merchandising, hygiene protocols and grooming guidelines
    • Run instore and virtual training seminars
    • Work collaboratively with Sales and Education Managers, Specialists and instore Management teams to identify business opportunities and drive retail sales
    • Be a Brand Ambassador exemplifying Tom Ford's Philosophy, Brand Culture, Artistry Techniques and fragrance knowledge
    • Work with and develop instore coaching teams
    • Lead and execute instore events
    Be the social media touchpoint for all counter content online communication to drive sales and brand awareness.


    ABOUT THE BRAND:
    "IT IS MY DESIRE TO CREATE THE FIRST TRUE LUXURY BRAND OF THE 21ST CENTURY."

    Six months later, he presented his uber-luxe, Private Blend collection to bring artisanal and unconventional scents to the fragrance connoisseur.

    In 2010, Tom Ford made his first foray into color, debuting the Private Blend Lip Color Collectionwhich surpassed all global sales projections.

    Today, his complete collection of skin treatments, makeup and ravishing color helps any person achieve potent, modern glamour, in the way that best expresses their unique look and mood.


    Possess proven leadership and development skills gained withing the retail beauty industry or hospitality

    • A flair for building strong collaborative relationships


    • Job: Retail

    • Store

    Schedule:
    Full-time


    Shift:
    Variable

    We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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