Jobs
>
Cardiff

    Regional IT Service Manager - Cardiff, United Kingdom - Department for Business & Trade

    Department for Business & Trade
    Department for Business & Trade Cardiff, United Kingdom

    2 weeks ago

    Default job background
    Description

    Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices)

    Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices)

    Salary: £38,052 to £43,900 (including allowance)

    Job type: Permanent

    Closing Date for Applications: Sunday 12 th May at 12pm (noon)

    We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video

    Our Digital, Data and Technology team develops and operates tools, services and platforms such as that enable the UK government to provide world'leading support to businesses in the UK and overseas.

    You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade.

    Job Description

    As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There are two roles available, based in one of the DBT hub sites Darlington, Edinburgh or Cardiff. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel frequently to other sites outside your region, to help with office installations and support of DBT colleagues. Travel to your primary office location of either Darlington, Edinburgh or Cardiff will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

    You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.

    Responsibilities

    You will be an experienced IT Service Manager who can support with:

    Regional IT Service Delivery

    • Oversee the delivery of IT services across multiple sites within the region, including your home location, ensuring efficient and reliable operations.
    • Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.
    • Manage IT resources effectively, including hardware, software, to support business operations.

    Technical Support and Issue Resolution

    • Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.
    • Coordinate and collaborate with the local IT support, and our central IT support team to address user requests, incidents, and problems, ensuring excellent customer service.
    • Help users navigate to the right area of support for any IT issues in the building, for example Room Booking systems or printing.
    • Document local processes around IT equipment and make them available to staff.
    • Help with the IT induction process for new members of staff in your area.

    Project Management

    • Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.
    • Manage vendor relationships and engage with external partners to procure IT products and services as needed.
    • Occasionally support office installations/moves across the country.
    • Help to coordinate local IT rollouts as part of our IT refresh programme.
    • Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.
    • Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.

    Essential Skills and Experience

    You will need to have demonstrable skills and experience of:

    • Experience of managing and/or delivering IT Services within a large organisation
    • Experience of managing and reviewing supplier/vendors in a large organisational environment
    • A good understanding and evidence of designing and/or working with SLAs/KPIs
    • Incident/Problem Resolution working within an ITIL framework
    • Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationship
    • Ability to work unsupervised, assisting and supporting the IT Regional Service Management Lead to continually improve customer service and satisfaction

    How to Apply

    Please click the APPLY button

    The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.

    Assessment

    We'll assess you against Technical Skills and Behaviours during the selection process.

    We will assess you against the following Technical Skills:

    • Stakeholder Relationship Management
    • Service Focus
    • User Focus
    • Technical Understanding

    Detailed explanations of each Technical Skill can be found on the DDaT Framework.

    We will assess you against the following Behaviours:

    • Working Together
    • Managing a Quality Service
    • Changing and Improving
    • Communicating and Influencing

    Further Information

    Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog

    #J-18808-Ljbffr
  • Appcastenterprise

    Service Manager

    1 week ago

    Appcastenterprise Wales, United Kingdom

    In 1995 Lifeways opened its first location for people with complex needs. Over 25 years later and we've grown to become the UK's largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives. · Our commitment is to provid ...

  • Focus Resourcing Group

    Service Delivery Manager

    2 weeks ago

    Focus Resourcing Group Cardiff, United Kingdom Full time

    Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a ...

  • Creditsafe

    Service Management Practitioner

    2 weeks ago

    Creditsafe Cardiff, United Kingdom

    **Service Management Practitioner**: · Job Title: Service Management Practitioner · Location: Cardiff, Wales · Department: Service Management · We are currently looking for a Service Management Practitioner, to join the Service Delivery team in the Cardiff Bay. · We work on a hyb ...

  • Digital Health and Care Wales

    Service Management Specialist

    2 weeks ago

    Digital Health and Care Wales Glamorgan, United Kingdom

    This post is fixed term/secondment for up to 11 months to meet the needs of the service needs. · We have a Fixed Term vacancy for a Service Management Specialist working as part of the Service Management Team within Digital Health and Care Wales. The role provides IT Service Mana ...

  • Penguin Recruitment Ltd

    Service Delivery Manager

    2 weeks ago

    Penguin Recruitment Ltd Cardiff, United Kingdom

    **Service Delivery Manager - Cardiff** · **Up to £ Benefits + Bonus** · IT Solutions Provider with over 30 years' experience to both the Private and Public sector are looking for a Service Delivery Manager to join the team and help assist with the SLA delivery to several key clie ...

  • Creditsafe

    Service Management Practitioner

    2 weeks ago

    Creditsafe Cardiff, United Kingdom

    We are currently looking for a Service Management Practitioner, to join the Service Delivery team in the Cardiff Bay. · We work on a hybrid working model with 50% of the week attending the office. · WHO ARE WE? · Privately owned and independently-minded, Creditsafe operates with ...

  • Digital Health and Care Wales

    Service Management Developer

    2 weeks ago

    Digital Health and Care Wales Glamorgan, United Kingdom

    THIS POST IS A FIXED TERM CONTRACT UNTIL MARCH 2024 TO COVER SERVICE NEEDS. · We have a great opportunity for a Service Management Developer, working within the Service Management Team to support the delivery of our objectives through development and deployment of complex support ...

  • IntaPeople

    Managed Services Analyst

    3 weeks ago

    IntaPeople Cardiff, United Kingdom

    IntaPeople are proud to be partnered with our FTSE100 client for the acquisition of a Managed Services Analyst on an initial 6 month basis. It is paying £100-£200a day inside IR35. · 1 week of office based for training. Hybrid working after this, required on site 1-2 times a week ...

  • Harris Lord Recruitment

    Customer Service Manager

    1 week ago

    Harris Lord Recruitment Cardiff, United Kingdom

    **Customer Service Manager - Supply & Logistics** · Can you deliver a best-in-class customer experience in a cutting-edge field? All whilst developing and nurturing an evolving team? · Working in a picturesque setting on the outskirts of Cardiff, this opportunity holds a pivotal ...

  • mann & mouse IT Services

    Service Delivery Manager/Service Manager

    1 week ago

    mann & mouse IT Services Wales, United Kingdom €4.032

    Arbeitsort: Wels, Leonding, Andorf · Dienstverhältnis: Vollzeit · Der Job · Du bist verantwortlich für die Steuerung des operativen Betriebes und für die laufende Weiterentwicklung unserer Services für ausgewählte Kunden durch aktives Beziehungsmanagement. · Als Hauptansprechp ...

  • Digital Health and Care Wales

    Service Management Specialist

    2 days ago

    Digital Health and Care Wales Glamorgan, United Kingdom

    We have a permanent vacancy for a Service Management Specialist working as part of the Service Management Team within Digital Health and Care Wales. The role provides IT Service Management skills, knowledge, and advice to allocated service teams, identifying, and implementing spe ...

  • Cardiff University

    Service Management Advisor

    2 days ago

    Cardiff University Cardiff, United Kingdom

    **Advert** · **Service Management Advisor - Service Desk** · Within University IT, the Service & Operations Group is responsible for the day to day operation of the centrally managed IT service. Operating within an ITIL framework, the group provides the IT service desk, incident ...

  • Deverell Smith

    Resident Services Manager

    1 day ago

    Deverell Smith Cardiff, United Kingdom

    **Resident Services Manager - Brand New Build to Rent Development - Cardiff - £36,000+ Bonus** · Are you an experienced Lettings Professional working at a Manager or Senior Lettings Consultant Level? · Do you want to take this experience into the fast growing Build to Rent sector ...

  • recruit121

    Service Delivery Manager

    18 hours ago

    recruit121 Cardiff, United Kingdom

    This is a unique opportunity for a Service Design Manager to join a fast-growing global telecommunications and digital transformation organisation based in Cardiff. · My client has more than doubled in the last 18 months and is continuing on the same trajectory. This is an amazin ...

  • Natural Resources Wales

    Contract Management Support Service

    3 weeks ago

    Natural Resources Wales Cardiff, United Kingdom

    **Closing date**: 30 May 2023 · **Location**: Flexible (but travel to other locations across Wales will be necessary) · **Contract type**: Fixed Term appointment until 31 October 2023 · **Work pattern**: Full time, 37 hours. Part Time, Annualised Hours, Compressed Hours - discuss ...

  • LexisNexis Risk Solutions Group

    Managed Services Team Leader

    2 weeks ago

    LexisNexis Risk Solutions Group Cardiff, United Kingdom

    Leading a team of Managed Services Analysts and Customer Service Advisors, this role will be responsible for ensuring efficient operational day to day performance and delivering quality assured client projects within agreed timescales. You will proactively manage workflow and res ...

  • ACT Training Ltd

    Management & Business Services Trainer

    2 weeks ago

    ACT Training Ltd Cardiff, United Kingdom

    As Wales's largest Training Provider, ACT provide a wide range of training programmes and qualifications including JGW+, Apprenticeships, Higher Apprenticeships and Schools provision across 30 different sectors throughout Wales. · ACT is all about people. With a family feel cultu ...

  • ACT Training Ltd

    Management & Business Services Trainer

    3 weeks ago

    ACT Training Ltd Cardiff, United Kingdom

    As Wales's largest Training Provider, ACT provide a wide range of training programmes and qualifications including JGW+, Apprenticeships, Higher Apprenticeships and Schools provision across 30 different sectors throughout Wales. · ACT is all about people. With a family feel cultu ...

  • Digital Health and Care Wales

    Specialist (Transition & Service Level Management)

    3 weeks ago

    Digital Health and Care Wales Cardiff, United Kingdom

    Be a cross-organisational link between the owners, users, and suppliers of specified national IT Services. Following ITIL guidelines, negotiate and gain agreement on IT Service requirements, service levels and procedures between users and suppliers of IT services across organisat ...

  • Finlink Ltd

    Financial Services Support Manager

    1 day ago

    Finlink Ltd Cardiff, United Kingdom

    An excellent opportunity for an individual looking to join an Independent Financial Advisory Network as a Technical Support Manager · The firm has been operating as an FCA-regulated IFA Network since 2002. They have over 20 years experience supporting hundreds of Independent Fina ...