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    Complex Case Officer - Birmingham, United Kingdom - AOE

    AOE
    AOE Birmingham, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    This is an exciting opportunity to join Act on Energy working on a flagship project with Birmingham Community Healthcare NHS Foundation Trust. The Casework Officer role will provide vital support to vulnerable communities across the city, helping to create an integrated model of health care and support.

    The energy efficiency sector is experiencing significant growth, with ever-increasing levels of fuel poverty accompanied by assistance programmes. The successful candidate will work with people with various needs, treating each as an individual and assisting them with appropriate measures.

    The links between poor housing conditions, fuel poverty and health are well-established. This project aims to reduce these inequalities, improving health and reducing the need for NHS services.

    About You

    This role suits individuals with experience of working with vulnerable households, families, and carers. Experience with front-line health and social care teams will be advantageous. Understanding climate and sustainability issues is valued.

    You will be a confident communicator, comfortable working with multiple stakeholders, people-focused and process-driven with a methodical and organised approach. Successful casework relies on quality data, so you should be able to keep comprehensive records and understand how data can be used to tell a meaningful story.

    The Role

    You will offer person-centred support, improving knowledge of energy efficiency, budgeting and confidence-building for vulnerable fuel-poor households. You will develop an understanding of each household's circumstances and their energy/welfare needs.

    As an effective coordinator and advocate, you will actively manage casework, produce individual action plans, and complete pre/post evaluation activities with our project partners.

    You will support Act on Energy's regional activity, working with the public and partner agencies to tackle fuel poverty inequalities. Building relationships with community groups and front-line public sector workers, including GP practices, hospitals, health/social care organisations, and allied teams.

    This role offers opportunities to genuinely impact communities by preventing hospital admissions, reducing reliance on GPs/home care, addressing isolation, improving health/wellbeing while saving money and improving lives.

    Duties & Responsibilities

    You will provide holistic energy, financial and budgeting advice to ensure vulnerable fuel-poor households access needed assistance through grant schemes and referral pathways.

    You will understand people's needs, empowering them to be knowledgeable and resourceful. You will also support partner agencies' front-line staff in understanding the warm homes-health outcomes relationship.

    You will work in the community, from home if required, and Act on Energy's offices when required.

    Skills

    You must work independently, managing your workload effectively understanding privacy and safeguarding.

    Other key skills:

    Achieving agreed outcomes/targets Commitment to Act on Energy's values GDPR and health/safety compliance

    Effective written/oral communication Flexibility to work evenings/weekends.

    Person Specification

    The person specification is a picture of skills, knowledge and experience required to carry out the role. It will also be used in the short-listing and interview process for this post. You should demonstrate in your CV and covering letter how you meet the criteria.

    Essential:

    Experience with vulnerable customers/households.

    Knowledge of housing, health, and social care services

    Delivering advice and training Interacting with multi-agency projects

    Driving high customer service standards

    Excellent customer service skills for diverse audiences

    Understanding project management, KPIs and deliverables

    Analytical skills and thorough approach to accurate record-keeping

    Desire to support vulnerable customers and improve outcomes.

    Excellent self-management skills

    Flexibility to respond positively to workload changes.

    Commitment to equal opportunities and anti-discrimination

    Strong MS Office skills

    Driving license and car

    Desirable:

    Knowledge of domestic energy/affordable warmth

    Energy Awareness qualification

    Experience with CRM systems.

    Knowledge of UK energy infrastructure

    Second language skills (written and/or oral)

    Experience supporting local authorities.

    Characteristics:

    Enthusiasm for environmental/social welfare

    Flexible, dynamic, and creative approach

    If you like what you read but would like to have an informal chat first call us on

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