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    Outsourcing Services Operational Control - London, United Kingdom - bbva

    bbva
    bbva London, United Kingdom

    1 week ago

    Default job background
    Description

    Area:
    CORPORATE & INVESTMENT BANKING

    Company:
    Z01

    What are we looking for?

    STEM talent in the BBVA group: What we offer you?

  • You will be part of a team of more than Technology and Data experts, in 25 countries, whose aim is to take the bank further thanks to technology.
  • You will participate in one of the close to 1,800 cutting-edge technology projects that we implement annually with a positive impact on 85 million people.
  • You will work with a wide range of technologies, from the most experienced to the most disruptive: 46 different programming languages, 201 development platforms, etc.
  • You will collaborate with our main tech partners - Microsoft, Google, AWS, Salesforce, IBM, RedHat, Telefonica, Cisco, Genesys, etc.
  • You will carry out innovative projects in areas such as Development, Architecture, Security, Infrastructure and Data. .
  • You will learn by working in your project, you will work with referents and you will have access to the entire BBVA training offer and to the Ninja project, a gamified training platform with a community of more than 11,000 participants with more than 2,000 talks, 1,300 workshops and 48 hackathons held.

    • Mandatory requirements:

  • Minimum 4 years of experience in operational or control areas.
  • Fluent and agile communication skills in English, both spoken and written (ideally C1at least).
  • Proactive and result orientation competencies
  • Good knowledge of financial products in general, and business lines of business for CIB and BEC.
  • Strong organization capabilities to find improvements in the processes.
  • Strong teamwork and relationship building skills.

    • Desirable requirements:

  • Experience working in international projects.
  • Consulting experience.

    • Overview

    As the Operational controller of the Outsourcing services provided to the UK and CE branches, a new role in the region, you will be responsible for ensuring that the services outsourced comply with the internal and external requirements as well as monitoring the KPIs agreed at a contractual level.

    In this role you will work in permanent coordination with the Outsourcing teams in Head office and with the Compliance and Legal teams of the region.

    If you decide to join us, your day to day would consist in:

  • Identifying and listing those services that fall under the outsourcing category.
  • Ensure that the controls and contractual requirements are aligned to the global outsourcing policy and local outsourcing regulation.
  • In the case of new providers, coordinate the internal authorisation process, together with the procurement team.
  • KPI follow up and documentation.
  • In the case of HUB services, the biggest internal outsourcing service provider of the branches: regular monitoring of the quality of the service and preparation of the quarterly SLA committee documentation.
  • Active monitoring of incidents and requests coming from the Business affecting operative processes

    • Working at BBVA

    BBVA is a global company with over 160 years of history present in 25 countries with over 81 million customers. We are more than 110,000 professionals working in multidisciplinary and diverse teams.

    At BBVA, we are ahead of the transformation that is taking place in the banking sector, challenging the status quo, to make life easier to our customers.

    Being part of BBVA means developing your career in one of the most innovative companies in finance.

    Responsible banking

    We're committed to responsible banking to help drive a more inclusive and sustainable society . The future of banking lies in financing the future.

    We started out with the spirit of helping others make the best financial decisions. That spirit remains with us today and encourages us to keep moving forward, prioritizing innovation and digital transformation so that we can put the opportunities of this new era within everyone's reach.

    Diversity

    At BBVA we believe having a diverse team makes us a better bank.

    For this reason, we actively support diversity, inclusion and equal opportunities regardless race, sex, age, religion, sexual orientation, gender identity or expression. We cultivate a collaborative and inclusive work environment that allows every employee to do their best work.

    Our values

    Our values define our identity ; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.

    Customer comes first

    We think big

    We are one team

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