Jobs

    Field IT Services Support - Scotland, United Kingdom - SkySys

    SkySys
    SkySys Scotland, United Kingdom

    1 week ago

    Default job background
    Description
    Senior Workplace Engineer
    Location - IScotland
    Onsite Dispatch Support

    SkySys is seeing resources to help assist with Field Servies Support in the following areas:

    • Desktop/End User Support
    • Smarts Hands & Feet / Data Center Support
    Summary

    The Senior Workplace Engineer is a senior-level position responsible for providing second-line support to users of IT systems and applications.

    The workplace engineering team is the "face of IT", and their ability to deliver a friendly, effective, and responsive service directly impacts the perception of technology within the user estate.

    The roles responsibilities include resolving complex technical issues, providing training and support to junior peers, and developing and implementing new processes and procedures.


    Key Responsibilities
    Workplace Services – Dispacth Support Services
    a) The dispatch support service enables resolution at the end user's locations for incidents, problems, changes, queries, fulfilment of hard IMACDs, stock management to support break-fix across all tower services and smart hands activities.

    The Supplier shall (includes, but is not limited to):

    b) Remote sites and home workers will be serviced via Field Services Third Party by the Next Business Day of the day when the incident will be reported .
    c) The service supports approved and provisioned devices and Services delivered to the end user through physical on-site interaction.

    d) The service provides limited support to end user devices that are not provisioned by the but which are used by the end user to access or conduct their work (e.g.

    end user bring your own device (BYOD)).

    Limited support extends to services not defined but which are technical in nature and aligned to the skill set of an on-site support engineer (e.g., projectors, fax machines, printers).

    Limited Support entails initial diagnosis and support where possible with re-direction of the incident or query to the appropriate support channel if required.

    e) The Supplier shall conduct the following activities (not exhaustive):

    • Responsible for dispatching the appropriate on-site support specialist for each request that cannot be resolved by the service desk, third party or resolver group remotely.
    • support the service desk in scheduling on-site visits for incident resolution of IMACD requests.
    • support VIP services based on agreed events e

    g:
    board meeting, on a service request basis.

    • receive and sign for parts or equipment deliveries dispatched at the request of third party supplier or in support of on site stock management;
    • support break-fix activities through whole swap of supported devices (e.g. desktop, laptop) or swappable components (e.g. hard-disk, battery, CD/DVD device, LAN device) from on-site stock
    • manage the warranty claim process with the respective third-party supplier(s)
    • execute IMACD requests where these have not been scheduled by the service desk or where end user availability requires re-scheduling. Upon completion of the IMACD, Supplier shall ensure that all packaging materials are disposed of according to local environmental regulations or location policies.
    • provide coordination of location orientated activities in line with service desk and FS Wipro Lead coordination of back-end/remote activities using a 'one touch' principle, ensuring that the end user is satisfied upon completion of activities (e.g. for new joiners, the service desk coordinates new accounts, permissions, mailbox etc., whilst on-site support
    coordinates the delivery of the desktop/laptop, peripherals and LAN connections, visiting the end user only once and ensuring the end user can conduct their work upon completion)

    • update the CMDB and ITSM toolset using the agreed processes, with respect to progress (re-scheduling, pending repairs, etc.) and completion of an assigned ticket to ensure the service desk can manage the lifecycle of the ticket
    • update the CMDB and ITSM toolset to capture any change to configuration items
    • manage on-site stock, ensuring an adequate level of spares, parts and consumables is maintained
    Workplace Services – Smart Hands


    The Supplier shall:
    a) deliver smart hands management services in a manner that ensures that day-to-day operational tasks and discretionary tasks are undertaken to facilitate the smooth operation and maintenance of the services.
    b) report on the status of equipment, including lights on and status or colour of lights, cables connected and condition of cables, equipment & general environment.
    c) perform power cycle of equipment on request, including hard and soft power rest and resetting of circuit breakers on power supplies as per the respective team guidance.
    d) undertake any basic tasks required under the direction of Supplier, any third-party supplier or to assist in the restoration of services following a failure;

    e) for locations utilising IP telephony or video conferencing systems, support will be provided to the end-point devices, ensuring that they are correctly connected, functioning as described in pre-agreed operations manuals and basic support is provided to end-users in initial configuration and troubleshooting (e.g.

    , IP handset login, video conference initialisation);
    f) perform patching between structured cabling and active network equipment (e.g. LAN switch) in a communication room or equipment room;
    g) perform management of removable media, including mounting and de-mounting of removable media and preparation of removable media for safe transportation to off-site storage facilities for service room environments.
    h) perform a receiving service - to receive and sign for parts or equipment deliveries dispatched at the request of Supplier, or any third-party supplier.
    i) provide information and assistance to facilitate root cause analysis and incident or problem resolution.

    Workplace Services – On-Site Stock Management


    The Supplier shall:
    a) work with and third-party suppliers to receive spare parts and peripherals to maintain stock levels.
    b) Maintain an inventory of current stock levels considering the likely demand.
    c) Leverage incumbent logistics services for the delivery and receipt of outbound / inbound stock.
    d) work with and third-party suppliers to securely dispose of assets as and when required.

    e) will provide a secure storage room for stock equipment with limited and controllable access within or nearby locations: note: provisioned devices (i.e.

    ones that could hold
    data) should only be held at locations; and
    f) Review any failed deliveries, investigate, and take appropriate action, eg rebook etc.
  • Hays Technology

    IT Service Service Desk Support Technician

    1 week ago

    Hays Technology Scotland, United Kingdom

    Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. From your local coffee shop to unicorns and international banks. · They are currently looking for potentially multiple Service Desk Analysts to join the team an ...

  • Workingmums

    Applications & Service Support Analyst

    1 week ago

    Workingmums Scotland, United Kingdom

    Application Support Analyst - Bristol Hybrid · We're working with a Bristol based tech company looking to recruit an experienced Application Support Analyst.? Our Client is an award winning leading global supplier of application software and implementation services to the health ...

  • Halcyon Health & Social Care

    Registered Manager- Supported living service

    4 days ago

    Halcyon Health & Social Care Redland, United Kingdom Permanent, Full time

    Position: Registered Manager – Supported living service · Location: Westbury Park, Bristol · Salary Range: up to £47,000 · Hours: Full-time, 40 hours per week · Halcyon Health and Social Care are recruiting a Registered Manager on behalf of one of our clients, a leading supportin ...

  • With Kids

    Social Worker Housing Support Service

    1 week ago

    With Kids Scotland, United Kingdom

    Whiteinch and Scotstoun Housing Association are seeking an enthusiastic individual with a passion for communityengagement to join the staff team. · The successful candidate will be based in the Housing Management and Community Services Team and will lead on thedevelopment, imple ...

  • Macmillan Cancer Support

    Volunteering Services Delivery Lead

    1 week ago

    Macmillan Cancer Support Scotland, United Kingdom

    Volunteering Services Delivery Lead (Scotland) · Permanent · Full time (34.5 hours), we are open to a conversation about how you work these hours · **Location**: Home-based with travel in and around Scotland · **National**: £26,0000 - £29,000 plus car allowance · Do you have exce ...

  • ACCA

    Regional Head of Customer Services

    1 week ago

    ACCA Scotland, United Kingdom

    ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. · We're currently looking for a **Regional Head of Customer Services** on a full time, 12-month fixed term contract to support our EEMA and UK regions. · This position sits within the Custo ...

  • NHS Scotland

    Project Support Officer

    1 week ago

    NHS Scotland Scotland, United Kingdom

    **About the Organisation**: · As a vital part of NHS Scotland, NHS National Services Scotland's mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS ...

  • NHS Scotland

    Renal Education Facilitator

    1 hour ago

    NHS Scotland Scotland, United Kingdom

    **An opportunity has arisen for nurses with excellent communication and interpersonal skills to join our education and leadership team of nurses in the Renal Service, working between Ward 22 and Dialysis Unit, Ninewellls and satellite dialysis units in Arbroath and Perth Royal In ...

  • NHS Scotland

    159688 Healthcare Science Support Worker

    3 days ago

    NHS Scotland Scotland, United Kingdom

    **Healthcare Science Support worker**: · **(Clinical Physiology Assistant Band 3)**: · **Based within LUHD, Edinburgh**: · **37.5 hours** · ***: · Applications are invited for the above position · Respiratory Physiology Service · The Respiratory Physiology Service is an area serv ...

  • EGRecruiting

    T&c Consultant

    2 days ago

    EGRecruiting Scotland, United Kingdom

    **Job Reference**: 10783 · **Job Title**: T&C Consultant (Financial Services) Scotland · **Location**:Remote/Homebased · **Salary**: £35,000 to £46,660 · - Must have previous T&C experience within Financial Services · - Consideration will be given to Regional Managers or Sales Ma ...

  • Department for Work and Pensions

    Programme Lead

    3 days ago

    Department for Work and Pensions Scotland, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £38,469 - £41,480- £38,469 to £41,480- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Senior Executive Officer**Contract type**: · - Permanent**Business area**: · - DWP - People, Capabi ...

  • NHS Scotland

    Senior Audiology Technical Officer

    1 day ago

    NHS Scotland Scotland, United Kingdom

    **The Role** · Under supervision, a practicing healthcare professional who assists Audiologists in a range of patient care and clinical duties, both adult and paediatric patients. · Offers telephone advice to patients. You will carry out routine tasks in hearing aid repair clinic ...

  • The Fedcap Group

    Finance Business Partner

    2 days ago

    The Fedcap Group Scotland, United Kingdom

    **The Role** · The Finance Business Partner will provide crucial commercial and financial support directly to the Regional Director. Working as part of the regional leadership team, reporting directly to the Financial Controller, you will work daily with operational colleagues re ...

  • NHS Scotland

    Senior Project Officer

    22 hours ago

    NHS Scotland Scotland, United Kingdom

    **Scottish Ambulance Service** · **Programme Management Office** · **Senior Project Officer (Band 6)** · **1 x permanent** · **2 x 12 month Fixed Term** · **37.5 hours per week** · **£37,831 - £46,100 per annum** · **Location: Negotiable** · - Please note that one of the fixed te ...

  • HCL Tech

    Senior Windows Administrator

    1 week ago

    HCL Tech Scotland, United Kingdom

    When you are part of a $10+ Bn company that's been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most ...

  • NHS Scotland

    Domestic Assistant 180895

    1 week ago

    NHS Scotland Scotland, United Kingdom

    **Post 1**: 16 hours Monday to Friday (Mon 4-8pm & Tues to Fri 5-8pm) Queen Margaret Hospital · **Post 2**: 12.5 hours Monday to Friday (5pm-7.30pm) Linburn Health Centre · An opportunity has arisen to join our Domestic Services Team in West Fife to provide cleaning services to o ...

  • NHS Scotland

    185897 - Healthcare Chaplain

    1 week ago

    NHS Scotland Scotland, United Kingdom

    Following a service review, exciting opportunities have arisen to join our team of healthcare chaplains within NHS Lothian. · We have vacancies at our main sites (full-time and part-time). We have posts at St John's Hospital, Livingston, the Royal Infirmary of Edinburgh, the West ...

  • NHS Scotland

    HR Business Adviser

    1 day ago

    NHS Scotland Scotland, United Kingdom

    An opportunity has arisen for career minded Human Resources Professionals to contribute to the delivery of an efficient and effective HR service across NHS Tayside. · The post 1 will be based at Ninewells Hospital, Dundee and post 2 Kingscross Hospital, Dundee, however at times y ...

  • NHS Scotland

    Lead Clinician

    22 hours ago

    NHS Scotland Scotland, United Kingdom

    **Lead Clinician - Scottish Acquired Brain Injury Network** · **This post is a 12 Months Fixed Term / Secondment position** · **1 Programmed Activity (PA) per week** · **About the Organisation**: · National Services Scotland (NSS) is a national NHS Board operating right at the he ...

  • Scottish Government

    Education Officer, Gaelic Medium Education

    1 week ago

    Scottish Government Scotland, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £52,355 - £65,276**Job grade**: · - Grade 6- C1 - Scottish Government Grade**Contract type**: · - Fixed Term**Length of employment**: · - 12 Months**Business area**: · - DIRECTOR-GENERAL EDUCATION AND JUSTICE**Type of role**: ...