Jobs
>
Ipswich

    Service Desk Engineer - Ipswich, United Kingdom - Focus Resourcing Group

    Focus Resourcing Group
    Focus Resourcing Group Ipswich, United Kingdom

    3 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    Experience of supporting IT in an educational environment is ESSENTIAL for this role

    This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid.

    Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment.

    Your role as Service Desk Engineer:

    • Manage and assist with Schools visits and IT service tickets.
    • Independently resolve tickets and support other engineers ticket work.
    • Write high quality procedures and client communication.
    • Manage project tickets - including planning, monitoring and completion.
    • Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution.
    • Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's.
    • Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
    • Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
    • Be available for ticket escalation and resolution.
    • Resolve complex hardware/software tickets.

    The person:

    • Full clean driving license is essential
    • Experience in School's is desirable to have the knowledge of Schools MIS systems is essential
    • M365
    • Google Workspace for education
    • Server 2016/2019 etc Group policy , AD, DNS
    • Wireless and Network Management
  • Pure Resourcing Solutions

    1st Line Service Desk Engineer

    2 weeks ago

    Pure Resourcing Solutions Ipswich, United Kingdom

    Pleased to be working with an ambitious Law Firm with operations in East Anglia that are looking for a 1st Line Support Technician to join them on a permanent basis. · This role will be based out of the Ipswich office and will require you to work full-time onsite. · You'll be joi ...

  • Focus Resourcing

    Service Desk Engineer

    41 minutes ago

    Focus Resourcing Sudbury, United Kingdom Full time

    Experience of supporting IT in an educational environment is ESSENTIAL for this roleThis is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury ...

  • Freightserve

    IT Service Desk Engineer

    2 weeks ago

    Freightserve Sudbury, United Kingdom Full time

    Freightserve recruitment are looking for a IT Service Desk Engineer to work with Schools in the Sudbury, Ipswich and Hadleigh areas. The company are a fast growing privately owned company. · The company take great pride in what they do, customer satisfaction is crucial. They also ...

  • Resourcing Group

    Service Desk Engineer

    14 hours ago

    Resourcing Group Sudbury, United Kingdom

    Job Description · Experience of supporting IT in an educational environment is ESSENTIAL for this role · This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswic ...

  • Resourcing Group

    Service Desk Engineer

    1 week ago

    Resourcing Group sudbury, United Kingdom

    Experience of supporting IT in an educational environment is ESSENTIAL for this role · This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudb ...

  • Workingmums

    IT Service Desk Engineer

    1 week ago

    Workingmums Sudbury, Suffolk, United Kingdom

    Freightserve recruitment are looking for a IT Service Desk Engineer to work with Schools in the Sudbury, Ipswich and Hadleigh areas. The company are a fast growing privately owned company. · The company take great pride in what they do, customer satisfaction is crucial. They als ...

  • Focus Resourcing Group

    IT Support Engineer

    2 weeks ago

    Focus Resourcing Group Ipswich, United Kingdom Full time

    Own vehicle essential for this role · This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance ...

  • Pure Resourcing Solutions

    2nd Line IT Support

    3 weeks ago

    Pure Resourcing Solutions Ipswich, United Kingdom

    We are pleased to be working with a market leading business based on the outskirts of Ipswich looking to add a 2nd Line IT Engineer to the team. Working within an experienced team you will be using the latest technology and have the benefit of hybrid workingfollowing a successful ...

  • Pure Resourcing Solutions

    1st Line IT Support

    2 weeks ago

    Pure Resourcing Solutions Ipswich, United Kingdom

    I am currently working with a market leading business based on the outskirts of Ipswich who are seeking a 1st Line IT Support Engineer. You will be working within a technical team and have the opportunity to get involved with projects moving forward. · **What is the role?**: · - ...

  • GreatFind Recruitment

    IT Support Engineer

    2 weeks ago

    GreatFind Recruitment Ipswich, United Kingdom

    Our client is looking for a Level 2 Support Field Engineer to join their Infrastructure Support Team which includes both field engineers and remote support engineers. Basic salary is dependent on experience and starts at **£23,000 and can go up to £30,000 depending on experience ...

  • Spider

    2nd Line Support Engineer

    2 weeks ago

    Spider Ipswich, United Kingdom Full time

    2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you · The company has an excellent opportunity for an experienced 2nd Line Support Engineer to join their team based in Needham Market, Suffolk. A ...

  • Proactive Technical Recruitment

    Accounts Payable Assistant

    2 weeks ago

    Proactive Technical Recruitment Suffolk, United Kingdom

    **Position: Accounts Payable Assistant** · **Date Rate: £17.00ph - £20.00ph** · **Location: Bury St Edmunds** · **Hours: 32 hours per week, Mondays to Thursdays - 8:00 am to 4:30 pm** · Proactive are currently recruiting for an experienced Accounts Assistant to work within our Fi ...

  • Rubix Personnel Limited

    Office Administrator

    1 week ago

    Rubix Personnel Limited Ipswich, United Kingdom

    **WANTED Office Administrator** · **Wattisham, Suffolk** · Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. · We a ...

  • Rubix Personnel Limited

    Office Administrator

    1 week ago

    Rubix Personnel Limited Ipswich, United Kingdom

    **WANTED Office Administrator** · **Ipswich, Suffolk** · Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. · We are ...

  • Penguin Recruitment Ltd

    Structural Engineer

    1 week ago

    Penguin Recruitment Ltd Ipswich, United Kingdom

    **Structural Engineer** · **Ipswich** · **Salary: £30k-£35k** · **We are seeking to employ a full time Structural Engineers to work within our Clients' Ipswich office.** · **Roles and Responsibilities** · Responsible for specialist structural engineering design projects from ince ...

  • TLP Recruitment

    Senior IT Consultant

    5 days ago

    TLP Recruitment Ipswich, United Kingdom

    Senior IT Support Technician, Ipswich · Monday-Friday 09:00-17:00 · Salary circa £38,000/PA (OTE £45,000) · I am delighted to be working with my client, a market leading international manufacturing company based in Ipswich in their search for a high calibre individual to join the ...

  • East Suffolk and North Essex NHS Foundation Trust

    Ebme Helpdesk Administrator

    3 days ago

    East Suffolk and North Essex NHS Foundation Trust Ipswich, United Kingdom

    We are looking for a professional and proactive EBME Helpdesk Administrator to join the EBME team. This is post based at Ipswich Hospital. · Essential to this role are strong telephone and IT skills, and the ability to manage large amounts of data and equipment with a high degree ...

  • CareerBliss

    Service Desk Engineer

    2 weeks ago

    CareerBliss Sudbury, United Kingdom

    Experience of supporting IT in an educational environment is ESSENTIAL for this roleThis is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury ...

  • REDTECH RECRUIT

    First-Line Technical Support Engineer

    2 weeks ago

    REDTECH RECRUIT Ipswich, United Kingdom Full time

    First-Line Technical Support Engineer · A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a Fir ...

  • VNA Recruitment

    Geotechnical/Geoenvironmental Engineer

    5 days ago

    VNA Recruitment Ipswich, United Kingdom

    VNA Recruitment are currently recruiting for Geotechnical/Geoenvironmental Engineers for our client based in Needham Market, Suffolk. · Daily responsibilities include: · Planning, coordinating, and overseeing intrusive investigations · Conducting fieldwork · Gathering, analysing, ...