- Manage and assist with Schools visits and IT service tickets.
- Independently resolve tickets and support other engineers ticket work.
- Write high quality procedures and client communication.
- Manage project tickets - including planning, monitoring and completion.
- Act as an escalation point for Schools and assist other colleagues in troubleshooting and resolution.
- Maintain a high degree of customer service for all support queries and adhere to all service procedures and SLA's.
- Arrange for and work with external 3rd party technical support where problems cannot be resolved internally.
- Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems.
- Be available for ticket escalation and resolution.
- Resolve complex hardware/software tickets.
- Full clean driving license is essential
- Experience in School's is desirable to have the knowledge of Schools MIS systems is essential
- M365
- Google Workspace for education
- Server 2016/2019 etc Group policy , AD, DNS
- Wireless and Network Management
-
IT Support Engineer
1 week ago
GreatFind Recruitment Ipswich, United KingdomOur client is looking for a Level 2 Support Field Engineer to join their Infrastructure Support Team which includes both field engineers and remote support engineers. Basic salary is dependent on experience and starts at **£23,000 and can go up to £30,000 depending on experience ...
-
IT Support Engineer
2 days ago
Bristow Holland Ipswich, United KingdomBristow Holland have an excellent contract opportunity to join an organisation based in Ipswich who has recently experienced exceptional growth, and consequently has a fantastic opportunity for an IT Support Engineer to join their team. · Working within a well-established IT team ...
-
Customer Support Engineer
2 weeks ago
TEC PARTNERS LIMITED Ipswich, United Kingdom**Customer Support Engineer** · **Remote** · **Up to £30,000** · Tec Partners are pleased have partnered with a growing software company who are supporting some of the world's most established organisations. This is an opportunity to join the UK team, to provide remote support fo ...
-
2nd Line Support Engineer
1 week ago
Spider Ipswich, United Kingdom Full time2nd Line Support Engineer - Do you have a passion for IT? Do you a practical mindset and perseverance? If so, we could be looking for you · The company has an excellent opportunity for an experienced 2nd Line Support Engineer to join their team based in Needham Market, Suffolk. A ...
-
IT Support Engineer
2 weeks ago
CV Screen Felixstowe, United Kingdom**IT Support Engineer · **Felixstowe / Suffolk** · **up to £ Benefits.** · CV Screen are recruiting for an IT Support Engineer for a rapidly expanding company in Felixstowe. · You will report to the IT Manager and work in a collaborative environment providing frontline support fo ...
-
IT Support Engineer
2 weeks ago
Pure Resourcing Solutions Bridgham, United KingdomThe role will be primarily office-based, using the latest remote access tools and providing telephone support. · The role will require taking initial support requests, logging them within internal systems seeing through to final resolution or passing on to 3rd line engineers. Bac ...
-
IT Support Engineer
3 weeks ago
Bristow Holland Witham, United KingdomBristow Holland have an excellent opportunity to join a business who has recently experienced exceptional growth, and consequently has a fantastic opportunity for an enthusiastic and driven IT Support Engineer to join their global team. · Working within a well-established IT team ...
-
IT Support Engineer
2 weeks ago
Pure Resourcing Solutions Haverhill, United KingdomIT Support Engineer · ERP Experience is desirable · Cambridge or Colchester · Salary £32,000 - £38,000 · Hybrid (1 or 2 days a week from home) · Experience · - Knowledge of ERP systems · - Experience creating solutions and specification documents · - Create business process maps ...
-
IT Support Engineer
3 weeks ago
Pure Resourcing Solutions Haverhill, United KingdomIT Support Engineer · Dynamics 365 experience essential · Cambridge or Colchester · Salary £32,000 - £38,000 · Hybrid (1 or 2 days a week from home) · Experience · - Knowledge of ERP systems specifically dynamics 365 end user · - Experience creating solutions and specification do ...
-
IT Support Engineer
3 weeks ago
Ernest Gordon Recruitment Limited Ipswich, Suffolk, United KingdomIT Support Engineer (Professional Football Club) · 30,000 to £40,000 + Internal Training + Company Benefits + Progression · Are you a IT Support Engineer looking for a very exciting opportunity to progress your career within a very highly rated English league standard Profession ...
-
Support Engineer
4 days ago
Cadent Suffolk, United KingdomCadent Gas LtdAt Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.We're making a difference through innovat ...
-
Engineer - Support Engineering
2 weeks ago
Cadent Suffolk, United KingdomCadent Gas Ltd · At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. · We're making a difference through i ...
-
IT Support Engineer
1 week ago
Ithika Recruitment Ltd Clacton-on-Sea, United Kingdom**Desktop and Systems Support Engineer - 2nd / 3rd Line - Clacton-on-Sea** · Career progression often happens when you're already in a role, especially within IT Support. You naturally progress through from 1st to 2nd Line but it is always tough to jump into third. You might curr ...
-
Support Engineer
1 week ago
Cadent Whitton, Suffolk, United KingdomCadent Gas Ltd · At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. · We're making a difference through i ...
-
IT Field Support Engineer
2 weeks ago
Concept Resourcing Braintree, United Kingdom**IT Field Support Engineer | East Anglia | £21,500 - £26,000 | Mon - Thurs: 11:00 - 21:00** · Join a dynamic and inclusive team We're seeking an IT Field Support Engineer to provide top-notch support for our diverse portfolio of customers in East Anglia. Enjoy a permanent positi ...
-
Desktop Support Engineer
3 weeks ago
Cpl Ipswich, United KingdomJob Description · Desktop Support Engineer is required for a rapidly scaling enterprise level technology company for their client in Ipswich. As Desktop Support Engineer you will be instrumental in providing Windows OS support across a variety of channels. Accountable for resolvi ...
-
Technical Support Engineer
1 week ago
RedTech Recruitment Ipswich, Suffolk, United Kingdom £23,000 - £25,000A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional t ...
-
Deskside Support Engineer
6 days ago
Polar Recruitment Services Ipswich, United Kingdom Full timeDeskside Support EngineerThis is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work fully on site in Ipswich.Job Summary:As the Deskside Support Engineer you will provide on site hardware and software VIP support, t ...
-
Mechanical Support Engineer
4 days ago
Astute People Suffolk, United KingdomAstute's Power team is partnering with a leading biomass energy provider to recruit a Mechanical Support Engineer for its sites in East Anglia.The Mechanical Support Engineer role comes with a starting salary of up to £60,000.If you're a Mechanical Engineer and are looking for wo ...
-
Technical Support Engineer
3 weeks ago
RedTech Recruitment Ipswich, Suffolk, United KingdomJob Description A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Suppor ...
IT Support Engineer - Ipswich, United Kingdom - Focus Resourcing Group
Description
Own vehicle essential for this role
This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you must be in commutable distance of these areas. You will travel to school sites on a daily basis to delivery IT solutions and to conduct IT health checks. Mileage will be paid.
Overall, you will support the schools with 1st, 2nd, and 3rd Line support so we are seeking an experienced Service Desk Engineer with experience of the educational environment.
Your role as Service Desk Engineer:
The person: