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    Department Manager, Harrods - London, United Kingdom - Kering SA

    Kering SA
    Kering SA London, United Kingdom

    2 weeks ago

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    Description
    SAINT LAURENT Department Manager RTW (Harrods) page is loaded SAINT LAURENT Department Manager RTW (Harrods)
    Apply locations London - Harrods time type Full time posted on Posted 30+ Days Ago job requisition id R130883 Summary

    ABOUT SAINT LAURENT

    Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom.

    This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape.

    In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

    Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewellery, scarves, ties and eyewear. Job Description

    ROLE
    The Department Manager is a true expert and professional in the categories they oversee.

    They are responsible for promoting brand engagement with clients, as well as team members in order to achieve the quantitative and qualitative goals assigned to the department.

    Reporting directly to the Store Director, the Department Manager will support and drive the business through consistent analysis of the department's performance and efficiency.

    The Department Manager is a true leader and motivator, who takes responsibility for the coaching and development of their team in order to excel.


    MISSION
    Supervise sales to ensure customer engagement and ensure the qualitative standards required by the brand are maintained
    Ensure that the department upholds an excellent and professional level of customer service at all times
    Ensure your team are kept informed of store performance and KPIs, as well as drive KPI performance
    Implement action plans defined with the HQ and Store director and guarantee follow up at store level
    Identify and develop the strengths of each team member, supporting professional growth through training and coaching
    Support the Store Director in co-ordinating and delivering: morning briefings, one to one meetings, personal development plans
    Personally manage all delicate situations regarding issues related to the product.
    Adhere to, inform and follow-up on all Company Policies & Operational Procedures
    Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VICs
    Always lead by example and act as a brand ambassador

    PROFILE
    ~3-4 years+ significant experience in the sale of luxury goods or retail
    ~ Proven management experience and the ability to achieve results through providing constructive,
    ~ feedback and coaching
    ~ Product sensitivity and extensive product knowledge within the category
    ~ High sensitivity to customer experience and loyalty
    ~ Detail orientated and highly organised with the ability to prioritise the needs of the business
    ~ Adaptable, transparent and curious in your approach
    ~ Willingness to be involved in innovative projects
    ~ Excellent interpersonal skills and a passion for providing excellent customer service
    ~ A positive attitude with ambition to learn and develop

    Saint Laurent is committed to building a diverse workforce.

    We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

    It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

    As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
    Job Type
    Regular Start Date
    Schedule
    Full time Organization
    Yves Saint Laurent UK Ltd Similar Jobs (1)
    ALEXANDER MCQUEEN Client Advisor (Harrods)

    locations London - Harrods time type Full time posted on Posted 22 Days Ago A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.

    By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.


    We capture these beliefs in our signature:
    "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
    Join us to shape the Luxury of tomorrow with us.
    #J-18808-Ljbffr
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