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Customer Advisor Training - United Kingdom - Sharp Business Systems France
Description
New opportunity for a Customer Service Advisor to join the friendly team at the Snetterton office in Norfolk.Our Customer Service Advisors work as the first line contact for our internal and external customers and clients.
We will give you all the product and system training you will need but as this is a fast-paced role where you have to think on your feet it is essential that you have previous experience working in a customer service focused role and have good administration and diary management skills.
Individuals from retail/hospitality/office environments will all be considered.Working hours are Monday to Friday 8.A car is essential for getting to the office, and we have parking on site.
First line contact in responding to customer requests/queries and complaints in an efficient and professional manner.Logging engineer visits or helpdesk telephone support calls
Triaging calls using our fault finder app, where possible offering remote assistance to solve the issue rather than allocating to engineer or helpdesk.
Where appropriate pass requests for consumables/engineer visits to sub-contractors, liaising and following up until call completion, keeping notes on our system up to date and keeping customers updated.
Investigating order discrepancies, such as undelivered orders/parts to ensure accurate billing and dispatch.Staying up to date regarding company's products, services, and policies by attending training sessions both online and in person
Proven customer service/customer support experience.
Stamina to handle high volumes of calls and consistently provide excellent service.
Proactive and flexible with the ability to work on own initiative.
Basic understanding of Excel/SAP would be advantageous.
About Sharp Business Systems UK Plc
Sharp Business Systems provide innovative print, software, managed solutions and IT services.
Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector.
We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS).
Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.Our success and longevity in an ever changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.
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