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    Customer Advisor Training - England, United Kingdom - CPI Selection

    CPI Selection
    CPI Selection England, United Kingdom

    3 weeks ago

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    Description

    Family run business within the automotive industry in Reading are seeking a professional Service Advisor to join their commercial services team.

    Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.

    You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.5 in addition to your salary and bonus.

    Deal with customer needs face-to-face and over the phone with a professional and friendly approach
    MOT and service scheduling
    Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
    Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract
    To promote additional workshop services/repairs where applicable
    Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
    To ensure customer reception area is maintained to a high professional standard at all times
    To order/ arrange sub-contract work
    To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
    To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
    To ensure up to date knowledge and training on all franchise requirements
    To enhance the image and reputation of the company whilst supporting its commercial interests
    To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
    Excellent customer service skills
    Proven organisational and administration skills
    Training programmes available, my client are offering exceptional benefits.
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