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    Complaint Investigator - Leigh, United Kingdom - First Response Finance

    First Response Finance
    First Response Finance Leigh, United Kingdom

    11 hours ago

    Default job background
    Description

    First Response Finance are theNumber 1 vehicle finance company and A SUNDAY TIMES TOP 100EMPLOYER ANDwere proud of itYouve only got to havea look at our customer and employee reviews to see how importantour people are and we take their happinesshealthand worklifebalanceveryseriously.

    Pay andBenefits:

    • A startingsalary of25970along with an annualcompany bonus scheme
    • Working Monday toFriday
    • Hybrid workingavailable
    • And manymore

    KeyRequirements:

    • Ateamplayerwho is also able to help and support yourcolleagues cases as and whenrequired
    • Awillingness to help ourcustomersno matter how theyre feeling by beingpatient listening carefully and beinglevelheaded
    • Adecisive decisionmaker who will actively seek all the informationrequired to come to the best possibleconclusion
    • Experience within thefinancial services industry isdesirable but notrequired.

    KeyResponsibilities:

    • Themain part of this role is dealing with customers who have purchaseda vehicle from First Response and they are unhappy with the qualityof it. It is your job to investigatewhether the issues on the vehicle were there when thecustomer got it or are because ofgeneral wear and tear overtime.
    • You will need to contactthe customer dealer and other third parties toobtain all the information to help youmake a decision.
    • Once your investigation hasbeen completed and you have decided on what you are going to do youwill need to communicate this to yourcustomer via a letter. It is important that thisletter is structured and clear to thecustomer with details of what you have investigatedthe outcome and the reason for yourdecision.

    Toapply for thisposition:

    • Youmust have the permanent right to work in theUK.


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