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    Database Performance Specialist - United Kingdom - Healthera

    Healthera
    Healthera United Kingdom

    3 weeks ago

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    Description

    Healthera is looking for a Customer Success Specialist who is passionate about technology, helping customers grow, and thrives in a data-driven environment.

    The candidate should be analytical and be able to derive opportunities from data, whilst building and maintaining customer relationships through telephone, email, conference call and face to face engagements.

    Healthera is an exciting health-tech platform business that is growing rapidly and looking for a driven Customer Success Specialist to grow our expanding customer base.

    Healthera provides patients with medicines, healthcare services and products through the largest digital platform of pharmacies in the UK, including national chains and independent providers.

    Our technology empowers patients to access faster medicine delivery and personalised medical care local to them. We're accredited by NHS Digital and one of the fastest growing digital health companies in Europe.

    We are at a stage of rapid growth, and we are looking for a Customer Success Specialist to execute on key initiatives within our existing customer base to help our customers drive revenue and traffic through the platform.

    The ideal candidate will have excellent communication and organisational skills, be proactive in identifying customer-related growth and success opportunities, and thrive in a team-oriented environment.

    The Customer Success Specialist

    A Customer Success Specialist is responsible for the growth, adoption, buy-in, and ultimately the value creation of our customer base.

    Proactively reach out to customers to help induct them on the product and grow their usage of it
    Monitor and analyse the performance of pharmacy customers according to the SLA and set KPIs, preparing and presenting to the pharmacy in meetings and calls
    Deliver remote and onsite training sessions which include: operational best practice, trends and insights and technical issue troubleshooting

    At least 1-2 years of experience in a customer facing role such as sales, support, account management or similar
    Good commercial acumen
    Competitive salary (based on experience)
    Private health insurance and thousands of pounds worth of health & wellbeing-related perks
    Performance-based bonus scheme
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