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    Client Management Associate - London, United Kingdom - Insightsoftware

    Insightsoftware
    Insightsoftware London, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

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    Description
    Customer Success Associate (German Speaking)
    Full-time insightsoftware is a leading provider of reporting, analytics, and performance management solutions.

    Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management.

    We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization.

    Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance.

    The Customer Success Associate will be responsible for assisting our customers deemed "at risk" for not renewing their annual support & maintenance contracts.

    This role will be assigned cases via salesforce and is responsible for providing friendly, timely and professional responses to our customers with the goals of getting them to pay their upcoming maintenance renewal invoice.

    Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.

    Work within Salesforce CPQ to adjust renewal quotes for customer review.
    Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
    Fluent in German.

    Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.

    Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.

    High level of attention to detail with the ability to handle a variety of tasks and projects at once.

    At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

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