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    Onboarding Consultant - London, United Kingdom - Pendo

    Pendo
    Pendo London, United Kingdom

    2 weeks ago

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    Description

    Responsibilities

    • Collaborate with Pendo customers to accelerate their onboarding process by understanding their purchases, unique business goals, and targeted timelines.
    • Ensure projects are delivered with high quality and on schedule while identifying bottlenecks and bringing them to leadership's attention.
    • Share best practices for analyzing product usage, delivering in-app guidance, and leveraging the Pendo platform.
    • Be operationally oriented and self-driven to complete engagements and keep customers driving towards value in their first 60 days of Pendo usage.
    • Create strong customer relationships at varying levels of persona and customer segments, including large Enterprise customers.
    • Create strong internal relationships to drive value and mitigate potential risk.
    • Be an internal advocate for product needs and customer needs.
    • Stay current with all of Pendo's product releases and GTM strategies.

    Minimum Qualifications

    • Passion for helping customers realize value through implementation and consulting services
    • 2+ years of technology implementation, management consulting, product management, or account management experience
    • 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
    • Ability to learn technical concepts, translate them to business solutions, and deliver the result
    • Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
    • Experience working with large Enterprise customers

    Preferred Qualifications

    • Basic CSS, HTML, or similar web technologies
    • Self-starter who seeks challenging assignments
    • 4-year degree preferred
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