- Conduct face-to-face product demonstrations and training sessions for healthcare professionals, sales teams, and customers to ensure a thorough understanding of our medical devices.
- Provide proactive training and support both on-site and remotely (via platforms like MS Teams), addressing inquiries and guiding customers effectively.
- Take ownership of customer and product-related issues, leading the resolution process swiftly and effectively to maintain high customer satisfaction levels.
- Document and process customer complaints efficiently, ensuring accurate records and timely resolution in accordance with company protocols and regulatory standards.
- Collaborate closely with sales and marketing departments to strategize and execute effective plans for product promotion and growth.
- Stay updated with industry trends, competitor products, and regulatory requirements to advise on product enhancements and market positioning.
- Assist in the development of product documentation, manuals, and educational materials for internal and external use.
- Gather feedback from customers and sales teams, translating insights into actionable strategies for product improvement and development.
- Bachelor's degree in a relevant field such as biomedical engineering, life sciences, healthcare, or related discipline. Advanced degrees or certifications may be advantageous.
- Proven experience in a similar role within the medical device industry, demonstrating expertise in product training, customer support, and problem resolution.
- Strong technical acumen and comprehensive knowledge of medical device products, their functionalities, and applications within the healthcare industry.
- Excellent communication skills, both verbal and written, with the ability to effectively convey complex technical information to diverse audiences.
- Exceptional customer service skills with a focus on proactive assistance, problem-solving, and maintaining high levels of customer satisfaction.
- Strong organizational skills with the capability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
- Fluency in English is required.
- Opportunity to positively impact the lives of patients, students, and surgeons around the world
- Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
- Work alongside a multicultural and international team – over 10 countries represented in our office
- A flat hierarchy with direct access to the founding team
- High degree of ownership with the opportunity to drive projects forward on your own or with a team
- Gain international marketing experience across multiple continents
- Competitive compensation structure and ability to grow quickly in an expanding team
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Product Specialist - London, United Kingdom - apoqlar
Description
About Us
ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine, a certified mixed reality platform leveraging Microsoft HoloLens hardware. Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners. The VSI HoloMedicine is FDA and CE approved, active in 50+ reference sites globally and a registered trademark in the EU, Singapore and the USA.
Job Summary:
In a period of rapid growth and ongoing VC investments, we're seeking a Product Specialist. In this role, you will play a pivotal role in ensuring the success of our medical and non-medical products in the market. You will be responsible for delivering comprehensive support, including conducting product demonstrations, providing training sessions, and resolving customer inquiries promptly and efficiently.
Responsibilities/Daily Tasks:
Qualifications:
Why Us?
Are you interested in helping us shape an entirely new market in healthcare and advancing next generation medical technology? Then we look forward to hearing from you
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