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    IT Service Service Desk Support Technician - United Kingdom - Transputec Ltd

    Transputec Ltd
    Transputec Ltd United Kingdom

    1 week ago

    Default job background
    Description

    You will be responsible for leading the transformation and continued development for the company website, playing an integral part the web design projects by creating beautiful interfaces that enhance our prospect/users' digital experiences.

    You will help drive the performance of our web and advertising user journeys while supporting the evolution of our web brand style guides and design principles.

    Location UK, Flexible
    Required Unrestricted right to work in UK
    Status Permanent, Full Time

    Transputec is an established Information Technology Services and Solutions company with more than 35 years of IT innovation and excellent customer service.

    Transputec was founded by two computer science students from Imperial College in their dorms. Developing applications for the banking industry and then migrating to a full IT services organisation.
    We believe in flexibility, quality, agility.

    We see this simply as the ability for us to grow our services as quickly and with the speed our clients expect, whether they are enterprises or small/medium sized organisations.

    Responsibilities
    Provide efficient and effective customer service to end-users and other stakeholders
    Act as the first point of contact for technical service requests
    Log and maintain chronological details throughout a service ticket lifecycle
    Provide 1st line diagnosis and resolution
    Respond appropriately to more complex problems through escalation
    Prioritise and manage your workload to ensure client SLAs are met
    Exemplary customer service and problem-solving skills
    Experience in administering and supporting the latest Microsoft technologies
    Troubleshooting skills with Microsoft Office issues (2003 and onwards)
    The ability to help and support all versions of Windows desktops
    Knowledge of Active Directory, M365, Azure AD
    Knowledge of ITIL
    Evidence of continued professional development

    Transputec is an established Information Technology Services and Solutions company with more than 35 years of IT innovation and excellent customer service.

    Transputec Ltd All rights reserved.
    #J-18808-Ljbffr
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