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Travel & Operations Officer - Remote - United Kingdom - Iglu
Description
This includes a combination of group operations tasks and back-office functions such as processing changes, sending customer documentation, amending reservations, and ensuring the accuracy of customer documentation.
The focus of this role is overlooking bookings end to end, sending documentation within given deadlines, whilst providing excellent customer service.
com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays.Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Looking for alternatives and helping customers find different holidays if affected by a changeHelping customers with in resort issues, emergency situations if such occur
Handling and processing client travel documentation
Email, post and phone communication will be required both with customers and suppliers
Be customer centric and strive to deliver excellent customer service
Excellent customer service skills to ensure highest quality level of service provided
PC literate – knowledge of Word, Excel, Google Workspace
Role Key Performance Indicators:
We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:
Hybrid and Remote working options
~ Discounted travel offers for family and friends
~ Gym discounts at all major chains across the UK
~ Mental Health and Wellbeing Support
~ Electric Vehicle Scheme
~24/7 Online GP / Dental Service
~ Life Assurance for all
~ Help shape the culture of Iglu by getting involved in our Charity or Social Committee
~ Bi-annual Company Get Togethers
~