- Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You'll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
- Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario
- Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic's business growth.
- Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
- Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
- Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
- Data Analysis: Ability to look at data and infer usage patterns
- Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
- Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- Hands-on experience with AWS, GCP, Azure, or other cloud services, SecDevops experience.
- Query Language Proficiency: SQL or similar query language skills.
- Experience in monitoring and alerting in security, operations, or SecDevOps settings.
- Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
- Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications.
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Technical Engineer Support - Manchester, United Kingdom - Sumo Logic
1 week ago
Description
Senior Technical Account Engineer (UK remote)Sumo Logic, Inc. empowers the people who power modern, digital business. Our platform observes, monitors, and secures modern digital business solutions. We are seeking several highly skilled Technical Account Engineers.
Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform.
You'll be hands-on, assisting customers in navigating the potential of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team.
Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring. Travel RequirementsFlexible, but generally once or twice a quarter (10-25%)
Customer Visits,Corporate Visits for Training, mandatory meetings, etc.
Strategic Adoption Drive:
Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.
Extensive SaaS Experience:
Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
