Jobs

    Service Charge Team Leader - Birmingham, United Kingdom - Service Care Solutions

    Service Care Solutions
    Service Care Solutions Birmingham, United Kingdom

    3 weeks ago

    Default job background
    Permanent, Full time
    Description
    Service Charge Team Leader
    Birmingham, UK
    Full Time - Hybrid
    Permanent
    £36,905 - £41,999

    We have the fantastic opportunity for the right candidate to join a team based in Birmingham, as a Service Charge Team Leader.

    This is a full time, permanent position. This position offers a hybrid working approach.

    The Service Charge Team Leader will manage a team of 2 officers and 1 assistant, and ensure continuous development of the service.

    Requirements

    Extensive experience in a Service Charge role
    Team management experience
    Knowledge of Housing Associations - experience desirable
    Previous experience of a computerised accounting system
    Previous experience of working with complex control accounts
    Previous experience within a Housing Association is desirable
    Able to plan and prioritise high volume workloads
    Excellent IT skills, including using Excel, Access, Powerpoint, and Word
    Excellent communication skills both verbal and writtenRole Expectations

    Lead the management of the Electronic Service Charge System (ESCS)
    Work with budget holders to calculate variable service charges across the organisation
    Identify improvement required and implement solutions
    Manage and coordinate the team , allocating responsibilities and reporting on KPIs
    Processing invoices and managing financial documentation
    Creating year-end forecasted expenditure reports, estimated Service Charge budgets, and summary letters for approval
    Managing accruals and prepayments as needed throughout the year
    Regularly reviewing income, expenditure, and cash flow of blocks
    Preparing periodic income and expenditure reports
    Serving as the primary point of contact for contractor payment inquiries
    Facilitating invoice payments
    Calculate and produce accurate actual and estimated service charges statements
    Liaise with key internal and external partners

    Respond to customer enquiries using case management techniques, investigating and escalating issues as necessaryIf you are interested in this position and meet the above criteria, please send your CV now for consideration.

    If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

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