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    Receptionist - Birmingham, United Kingdom - Sandwell and West Birmingham NHS Trust

    Sandwell and West Birmingham NHS Trust
    Sandwell and West Birmingham NHS Trust Birmingham, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    This is an opportunity for an Admin Assistant to work at a forward thinking GP Practice. It is a substantive post for 18 hours a week, as part of a small hardworking team. You will be working at Heath street Health Centre in West Birmingham.

    There will be a requirement to learn the patient administration systems and ordering system to work effectively within a 'low' paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants .

    The days and hours worked will be negotiable to an extent but within the Practices opening times.

    Some degree of flexibility would be desired for cover during holiday times.

    Main duties of the job

    You will be working in Heath street Health Centre located in Summerfield Primary Care Centre

    You will be expected to support all administrative activities. Examples of some activities are:

  • Typing correspondence.
  • Completing EMIS tasks
  • Phoning patients
  • Referral management according to guidelines.
  • Shared management of a Department email account.
  • Opening and scanning post

    • You will be expected to support all activities within the Department.

    If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

    About us

    The service has key performance indicators from local ICB and achieved Good from the CQC. The team is professional, friendly, flexible, work as a team and helpful towards stakeholders and staff and we look for these qualities in any new staff.

    The vacancy would be suitable for a caring and empathetic person who can communicate clearly to patients, relatives and health and medical staff with strong resilience in this specialist area.

    Job description

    Job responsibilities

    Please see attached Job Description and Person Specification for full details of what the role entails

    Person Specification

    Qualifications

    Essential

  • NVQ level 2 Customer Care Service
  • Willingness to undertake further training
  • GCSE Maths & English grade C
  • Good standard of general education

    • Experience

    Essential

  • Clerical experience
  • Customer Service or dealing with public

    • Desirable

  • Previous experience in hospital
  • Experience of patient information systems ( One, Rio)
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