- Creating an answer bot functionality for our customers' online journeys.
- Liaise with content owners and stakeholders to create a customer facing knowledge base hosted on Zendesk which will support our customer's online journey.
- Program all functionality and create customer support paths for all online journeys.
- Work with our communications teams to make sure that knowledge base content reflects the company branding and tone of voice and is suitable for external consumption.
- Deliver reports that will enable key stakeholders to understand how knowledge information is being served / accessed and where knowledge gaps may exist.
- Attending various meetings to input, gather feedback or deliver new ways of working.
- Design process guides to ensure all BAU activity is documented.
- Project management skills.
- Excellent verbal and written communication skills.
- Attention to detail, quick learner with the ability to multitask.
- Ability to build strong relationships with a wide range of stakeholders.
- Experience of working with digital channels – Zendesk is a must.
- Experience in creating customer pathways for answer bot functionality.
- Proactive and able to work alone.
- Working knowledge of Microsoft Office i.e., Word, Excel, PowerPoint and Outlook.
- Experience of working with AI.
- Previous experience working within a Contact Centre or Customer Service environment.
- Previous experience working on creating accessible content.
-
Content Specialist
4 weeks ago
Principle HR London, United KingdomLocation- London- Discipline: · - Additional Areas- Salary: · - £59000- Contact name: · - Rory Glass- Job ref: · Published: · - about 1 hour ago**Content Specialist - Social Media** · Our client is a world renowned tech conglomerate that has revolutionized social networking, virt ...
-
Content Specialist
3 weeks ago
Aon Corporation London, United KingdomPosting Description: · **Content Specialist**: · This is a hybrid role which offers the flexibility to work virtually at home, and from our London office. (with scope for other locations) · **Aon is in the business of better decisions**: · At Aon, we shape decisions for the bette ...
-
Content Specialist
2 weeks ago
J&C Associates Ltd London, United Kingdom**Job Title: B2B Content Specialist** · **Location: Shoreditch, London (2 days per week onsite)** · **Duration: 12 months contract initially** · **Background**: · - Our client is looking for an organised and meticulous B2B Content Specialist to join our growing content team, repo ...
-
Content Specialist
3 weeks ago
Reuben Sinclair London, United Kingdom**Job type**: · - Permanent**Emp type**: · - Full-time**Industry**: · Public Relations · **Salary type**: · - Annual**Salary**: · - Negotiable**Location**: · - London, UK**Job published**: · - 03/04/2023**Job ID**: · - 37316**Content Specialist - £38,000 - £42,000 per annum, plus ...
-
Content Specialist
2 weeks ago
Aon London, United Kingdom**Job Description**: · **Content Specialist**: · - This is a hybrid role which offers the flexibility to work virtually at home, and from our London office. (with scope for other locations if required) · **Aon Is In The Business Of Better Decisions**: · At Aon, we shape decisions ...
-
Content Specialist
3 weeks ago
Pontoon London, United Kingdom**Content Specialist** · LBG is committed to be the best digital bank for consumers and businesses in the UK. We're the UK's leading digital bank, with over 11 million active online customers across our four main brands, as well as the UK's biggest mobile bank. Our vision is tobe ...
-
Content Specialist
2 weeks ago
Aon London, United KingdomThis is a hybrid role which offers the flexibility to work virtually at home, and from our London office. (with scope for other locations if required) Aon is in the business of better decisions · At Aon, we shape decisions for the better to protect and enrich the lives of people ...
-
Content Specialist
4 weeks ago
Warner Bros. Discovery London, United Kingdom**_Every great story has a new beginning, and yours starts here._** · **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** · **Who We Are ** · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, ...
-
Content Specialist
3 weeks ago
Discovery, Inc. London, United KingdomOverview: · **Responsibilities**: · - Working with PALM, Duplo, IBMS and Deal daily, and maintaining relevant systems. · - Maintaining live system records, keeping these accurate and up to date. · - Booking internal edits through Edit Gateway and ScheduAll systems · - Liaising wi ...
-
Investment Content Specialist
4 weeks ago
Orbis Investment Management London, United KingdomInvestment Content Specialist · This is a great opportunity to join a growing function within an established firm. We are looking for an individual who can hit the ground running and work with both internal and external stakeholders to produce original, memorable, and different c ...
-
Engagement Content Specialist
4 weeks ago
Career Moves Group London, United Kingdom**Engagement Content Specialist** · **Location**:London (Hybrid) · **Length**:ASAP until January 2024 · **Rate**:£44.23 p/h · **Hours**:9am - 6pm · - Drive mid-size or large-scale projects from start to finish as a key individual contributor. · - Develop strategic marketing strat ...
-
Web Content Specialist
2 weeks ago
Fishtank Group Ltd London, United KingdomWeb Content Specialist · London (hybrid) · £35,000 to £45,000 · An exciting opportunity has become available for a Web Content Specialist within a fast paced growing Fintech organisation. · Working within a very fast paced global team, we're looking for a motivated and confident ...
-
Digital Content Specialist
3 weeks ago
Tiffany & Co. London, United KingdomAn exciting role within the Tiffany Ecommerce team, the Digital Content Specialist will be responsible for launching Content in the UK and across continental Europe (9 separate sites). This position will support Content Operations and Translations process flow to ensure that the ...
-
Content and Engagement Specialists
2 weeks ago
Education Endowment Foundation London, United Kingdom**Content and Engagement Specialists** · London (Hybrid) with fully remote options considered · **The Organisation** · The Education Endowment Foundation (EEF) is an independent charity dedicated to breaking the link between family income and educational achievement. · We do this ...
-
Copywriter and Content Specialist
3 weeks ago
Impellam London, United KingdomWant to work for a fast-growing global Recruitment Outsourcing Company committed to creating a more inclusive world of work? A workforce solutions provider which supplies and manages talent for some of the world's biggest and most recognisable brands? A business that is built on ...
-
Learning Content Specialist
2 weeks ago
HowNow London, United KingdomOur mission is to make meaningful learning a part of your everyday. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that's a big problem? You'd be right. · Enter HowNow. Founded in 2019, our Lea ...
-
SEO Content Specialist
3 weeks ago
Sphere Digital Recruitment London, United Kingdom**SEO Content Specialist - Sports betting** · **UK Based - Hybrid/ Remote · **This is an exciting opportunity to join a global media and technology specialising in content, data, and sports betting. We operate with multiple award-winning B2C brands in the UK and US. Our global B2 ...
-
Digital Content Specialist
2 weeks ago
Alfred Dunhill London, United KingdomReference Code: 89563**Digital Content Specialist**: · - London, LND, GB- PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, an ...
-
Content Marketing Specialist
3 weeks ago
Ascent Sourcing Ltd London, United Kingdom**Content Marketing Specialist** · **London (Hybrid)** · **£40,000 Base + Benefits** · My client is a global leading SaaS business with a specialism in AI and Cyber Technology with over 1,000 members of staff worldwide. Due to ongoing growth, we now require a passionate and dedic ...
-
Content Partnership Specialist
2 weeks ago
Audible London, United KingdomGood storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible's Cont ...
Digital Content Specialist - United Kingdom - Motability Foundation
Description
Salary: £38,000 to £40,000 per annum Location: Based at our office in Harlow, Essex Do you have a passion for project management and supporting a customer journey? If so, please get in touch
This is a hands-on role managing a complex project from start to finish. If you enjoy working collaboratively to support key stakeholders in delivering accurate, user-friendly and supportive knowledge content for customers, then this is the perfect role for you
What you'll be doing:
About you:
Must haves:
Nice to haves:
Motability Foundation
At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.
We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
WHAT MOTABILITY CAN OFFER YOU
A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;
Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service
Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.
Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.
Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.
Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.
Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.
Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%
How to find out more?
To find out more regarding the vacancy and for the full job description, please contact our Talent Team at:
Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.
We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.
We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.
#J-18808-Ljbffr
