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    Housing Officer - London, United Kingdom - Pin Point Health & Social Care

    Pin Point Health & Social Care
    Pin Point Health & Social Care London, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

    Default job background
    Full time
    Description
    Lettings and Housing Options Officer

    Contract:
    Hybrid - full Time (3 days office based, 2 days from home)

    79 per hour


    We are looking for a pro-active individual who is able to take a creative approach to problem solving, is an effective negotiator and can provide a high quality of service to customers with housing problems.

    An ability to communicate clearly and effectively to customers, landlords, accommodation providers, partner organisations and other professionals whilst providing a high quality of service and customer care to all groups of the community is essential.


    You are required to be target-led, negotiating with local lettings agents, private landlords, and other agencies to find optimal solutions to clients' housing needs.


    • Apply specialist knowledge of housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and Housing Act, to relieve homelessness and sustain tenancy.
    • To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.
    • Travel may be required for property viewings with individuals and building relationships with local organisations to ensure the successful integration of individuals into their new communities and tenancy sustainability.
    • To undertake comprehensive assessments and ongoing reviews of client needs, creating co-produced Integration Plans and implementing actions to improve housing options and community integration. Including the wider support planning, linking with education, employment, health and other support providers and agencies.
    • To actively work with clients to relieve their homelessness by assisting them to secure accommodation in private sector or other housing pathways.
    • To advise clients and manage expectations on housing options with regards to private rented accommodation and other pathways. .
    • Develop and maintain effective working partnerships with statutory, voluntary, and commercial organisations to address the holistic needs of customers.
    • To ensure all necessary steps and actions are taken in a timely manner to relieve homelessness, encourage self-resolution, and support service users in resolving their housing issues.
    • To ensure all financial processes in relation to funding the tenancy are completed in a timely manner and recorded.
    • To provide advice to clients to ensure that they have the best possible opportunities to sustain their new accommodation.
    • To ensure that potential safeguarding issues are identified, and the appropriate corporate actions are taken.
    • Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy.


    Demonstrate knowledge, experience or relevant qualifications in housing and homelessness legislation, in relation to private rented housing, rough sleeping, the Homelessness Reduction Act and Housing Act.


    You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.

    Previous experience in sourcing, negotiating, and maintaining relationships with agents and landlords in the private rented sector.

    Proficient in using computer systems and databases as part of your daily tasks.

    Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.

    Excellent at building relationships with team members, statutory and non-statutory organisations.

    Flexible and adaptable team player with a can-do attitude
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