Loredana Corb

Professional,happy , optimist,self motivated,team player,team leader , driven towards success daily. My motivation is to make the guests feel like home , to miss us and our services. I love challenges as I feel fulfilled after accomplishing them.

I love encouraging people as they can surprise themselves what exceptional skills they have and what services they can deliver. 

Motivation, dedication, passion and commitment to be delivered daily without asking for them.

 I am the perfect person to coordinate a team,to create friendship and to criticize them constructively,reminding them  that every day they create a good memory,impression by delivering the most exceptional service for our guests.

A good team is the way to success. 

I don't accept bullying and the grapevine. As we spend 8 hours minimum daily we need to help , support and understand each other. This makes a team ,the A team! 

I was born a leader,I became one ,I'm happy with my progress so far. I can do better than this if the opportunity arises.

Enough talking about myself and what I would desire in my job. Meet me , believe in me ,offer me a chance and see what I'm all about.

Office coordinator -present.

Communicating with the team in order to get the best results. Helping them to coordinate the room attendants when things are urgent and escalating,under pressure by timing.

Making sure that the supervizor is aware  of the VIP rooms , notifying them of any changes.

Assigning ,making sure that maintenance and contractors when they arrive for a job they can start their work. 

Updating daily the rota in case of events or sick , absence by requiring or canceling staff or any special job.

Answering all phone calls and emails.

Registering lost property . 

Assigning the keys and recording any issues with them and reporting to security.

Communicating with Reception about any arrivals, traces , requirements or discrepancy rooms.

Registering the room moves and the reasons,after communicating to supervizor and Head Housekeeper.

Assigning the trainee's to the best staff and checking after finishing with some basic questions they're knowledge ,to be sure they understood the tasks. 

Sending/receiving guest laundry by sending the valet after it . If need to be done in house making sure that we can deliver the perfect service in house . Charging the guest. 

In case of emergency I would clean rooms,  inspect and supervise all the rooms including VIP.  Also supervising and checking after Public Area. Do random spot check for RA and supervisors. Washing and ironing the guests laundry.

Daily allocation in morning and productivity report in the evening.

  Recieving and sending all departments staff laundry to dry cleaning.Cheking  delivery notes and invoices. Preparing ,sending via email the afferent documents for finance.

Making aware the Head Housekeeper of any issues with the rooms, maintenance,staff and occupancy changes.

Checking the girls trolley after their list has been signed and recieving back the assigned key.  

Checking and making sure that the chemicals are refilled and properly stored in the bottles.

University-coventry university 

Business and leadership. 

Year 1 . 

Understanding time management and sale skills in order to get the best result.

Working as a team to create and help us understand the meaning of of a leader. 

Leadership is not a position where you are a boss:)) . It is the leaders  direct effort of accomplishing the task by getting involved. Not only to give orders and wait for the result. You participate in the task in order to accomplish and analyse the result.