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    Housing Officer - London, United Kingdom - Hyperion Partners Limited

    Hyperion Partners Limited
    Hyperion Partners Limited London, United Kingdom

    2 weeks ago

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    Description

    Our client is a leading Housing Association, who are seeking an experienced Housing Officers to join the team on a on going temporary basis. This role is hybrid.

    Job Title: Housing Officer

    Key Responsibilities:

    Tenancy Management: Manage all aspects of tenancy management, including new tenancy sign-ups, tenancy renewals, transfers, and terminations. Ensure compliance with relevant housing legislation, regulations, and internal policies and procedures.

    Resident Support: Provide support and assistance to residents, responding to inquiries, complaints, and requests for repairs or maintenance in a timely and professional manner. Address tenancy-related issues and mediate disputes between residents, promoting positive and harmonious community living.

    Property Inspections: Conduct regular property inspections to assess the condition of housing units, identify maintenance or repair needs, and ensure compliance with health and safety standards. Document inspection findings and coordinate necessary follow-up actions.

    Arrears Management: Monitor rental arrears, implement appropriate measures to recover outstanding payments, and manage the eviction process if necessary. Liaise with the finance team to reconcile rent accounts and maintain accurate records.

    Anti-Social Behaviour: Proactively address anti-social behaviour within the housing portfolio, working with relevant agencies, community groups, and residents to mitigate and resolve issues. Liaise with external partners, such as local authorities and the police, when necessary.

    Partnership and Collaboration: Establish and maintain effective partnerships with external stakeholders, such as local authorities, support services, and community organizations. Collaborate with internal teams, including repairs and maintenance, finance, and customer service, to ensure seamless delivery of housing services.

    Data Management and Reporting: Maintain accurate and up-to-date records of tenancy information, including resident details, rent accounts, property inspections, and repairs. Prepare regular reports on housing-related activities, performance indicators, and trends.

    Policy and Procedure Compliance: Stay informed about changes in housing legislation, regulations, and best practices. Ensure compliance with relevant policies and procedures, providing input into the development and review of housing-related policies as required.

    Community Engagement: Facilitate and promote positive community engagement initiatives, such as resident events, workshops, and forums. Encourage resident involvement and participation in decision-making processes.

    Requirements:

    • Proven experience in housing management, preferably within a housing association or similar organiaation.
    • Sound knowledge of housing legislation, regulations, and best practices.
    • Strong understanding of tenancy management principles and experience in managing tenancy agreements, allocations, and arrears.
    • Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and external stakeholders.
    • A valid driver's license may be required
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